Midmark Service Request Dispatch Authorization - WO-00108751
Closed
Zone 1
WD table not sturdy
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
11/6 CLacy- Can not close WO due to open parts order. I have requested cancelation
11/5/25 RCook- Received email from Denise/MIdmark requesting that we close WO and submit paperwork. See logged email on WO-01309382. Moved WO to reschedule status. Chattered:
@[Chane Lacy] Per Midmark: Please close work order and submit paperwork. @[Craig Dempsey] @[Stephanie Ramen]
10/1/25 CDempsey- waiting on customer and Midmark to decide next course of action.
09/29/2025 LHill-called (210) 865-0872 for Chane . Advised that we added this WO to your calendar for today.
09/29/2025 LHill-Called (979)8857425. spoke with Cassie and she confirmed tech could come onsite today between 10-noon.
9/25 KKelch called Cassie to schedule for tomorrow between 12 and 1 pm. Tyler reported she is OOO until Monday and advised to call back then.
9/25/25 SReich - Spoke to Skyler, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
9/29 CLacy i have tightened the guides as much as possible while still allowing the table to move up and down freely. The column still wobbles more than is acceptable. The customer is going to speak with the doctors and determine what they would like to do as far as repairing the unit and will inform Midmark. Per Midmark this WO is to be put into waiting for parts status while awaiting a decision from the customer.
🔍Technician Findings
Unit wobbles
⚠️Problem Description
Zone 1
WD table not sturdy
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark Hydraulic Column Surgery Table, V-Top, Flat-Top
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📋
Inbound from +19798857425
Completed Oct 27, 2025
customer is wanting to change the service date and time
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 7, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 30, 2025
To: sealyanimalhospitalbilling@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306308Location: Sealy Animal HospitalAddress: 1919 HIGHWAY 36 N Sealy, TX 77474Device: Hydraulic Column Surgery Table V2845775Problem Description: Zone 1
WD table not st
📋
Outbound to +12108650872
Completed Sep 29, 2025
09/29/2025 LHill-called (210) 865-0872 for Chane . Advised that we added this WO to your calendar for today.
📋
Outbound to +19798857425
Completed Sep 29, 2025
09/29/2025 LHill-Called (979)8857425. spoke with Cassie and she confirmed tech could come onsite today between 10-noon.
📋
Outbound to +19798857425
Completed Sep 25, 2025
9/25 KKelch called Cassie to schedule for tomorrow between 12 and 1 pm. Tyler reported she is OOO until Monday and advised to call back then.
📋
Outbound to +19798857425
Completed Sep 25, 2025
Spoke to Skyler, gave her the WO # and told her someone would be reaching out to schedule.
Nov 5, 2025 2:01pm
@Chane Lacy Per Midmark: Please close work order and submit paperwork. @Craig Dempsey @Stephanie Ramen
PDF
SRA_WO-00108751_ver1
Sep 25, 2025
PDF
SRA_WO-00108751_ver1
Nov 6, 2025
Timeline
📞
Case Linked Sep 25, 3:29 PM
Case Number:00530470
Subject:Midmark Service Request Dispatch Authorization - WO-00108751
Status:Closed
📋
▶
2
Work Order Created Sep 25, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Sep 25, 5:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Sep 29, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-09-29T15:00:00.000+0000
⏱️
▶
3
5x Labor Added Sep 29, 4:05 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082625
Status:Canceled
📦
Status: Awaiting Parts by Chane Lacy
From:Scheduled
To:Awaiting Parts
Duration in Previous:6h 29m
🚨28.0 business days
🔄
Status: Reschedule by Rhea BerryNov 5, 2:02 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:36d 22h
✔️
Status: Completed by Chane LacyNov 6, 12:24 AM
From:Reschedule
To:Completed
Duration in Previous:10h 22m
🚨10.0 business days
🏁
Status: Closed by Craig DempseyNov 19, 9:50 AM
From:Completed
To:Closed
Duration in Previous:13d 9h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 20, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Nov 21, 12:32 PM
Invoice Number:SM-247107
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 27.5 business days (threshold: 3.0 business days)
Exceeded by 24.5 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)