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WO-01306352 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Hermosa, IL — 4417 W Diversey Ave, Chicago IL, 60639

Sep 26, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✗ SLA Missed (28 biz days late)
Active: 66 biz days
Paused: 24 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Oct 31, 2025
24 business days (not counted)
66d
▶ Clock Running
Status: On Hold
Oct 31 → Feb 10, 2026
66 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 26, 2025 Invoiced: Feb 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Oct 31 Awaiting Parts ⏸ Paused 24
Oct 31 → Feb 10 On Hold ▶ Running 66 66
Feb 10 → Feb 10 Assigned ▶ Running 0 66
Feb 10 → Feb 10 Closed ▶ Running 0 66
Feb 10 → Feb 10 Reschedule ▶ Running 0 66
Feb 10 → Feb 10 Closed ▶ Running 0 66
Dispatch 0.0d
Material Management 25.0d
Holding 67.0d (excluded)
Coordinators 0.0d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
25.0 days
Over SLA
Holding (excluded from total)
67.0 days
Coordinators
0.0 days
Billing
11.6 days
Over SLA
Created: Sep 26, 2025 Due: Nov 21, 2025 Completed: Feb 10, 2026 (80 days late)
📅
91.0 days Total Age
⏱️
67.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
33.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530367
Needs quote
Closed
Follow up to WO-01286262 Inspection #: 28522 Asset ID: 6059324 Model: Welch Allyn - 7670-01 Notes: RECORDED 164.0 mmHg @ 160 MARK. HOT SWAP REQUESTED. Out of tolerance.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Briseyda Munoz
Owner
Virtual Tech
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306352 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Sep 26, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 67.0 days stuck in "On Hold"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
25.0d / 3.0d SLA
On Hold
67.0d
Closed
2.0d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29-rs; No hotswaps available , flipping to VT-Depot and requesting box and RL be sent

🔧 Work Performed
12 x 12 x 12" Corrugated Box Shipment Tracking Number: 1Z01E3E70395345096 Equipment to be returned for repair: Welch Allyn - 7670-01 Asset ID#: 6059324 S/N: 180814110605 Physical Location: EXAM 2 RMA Tracking Number: 1Z01E3E79096862700
🔍 Technician Findings
sent boxes and RL sent to site
⚠️ Problem Description
Follow up to WO-01286262 - Inspection #: 28522 Welch Allyn - 7670-01 Asset ID#: 6059324 S/N: 180814110605 Physical Location: EXAM 2 Notes: RECORDED 164.0 mmHg @ 160 MARK. Out of tolerance https://www.ebiotrack.com/workorder.php?wo=68532
📄 Description
SPHYG, ANEROID WALL GAUGE W/AD LT CUFF WA 7670-01 Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Sep 25, 11:33 AM
Case Number: 00530367
Subject: Needs quote
Status: Closed
📋
3 Work Order Created Sep 26, 7:45 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082477
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 25.0 business days
🔩
2 2x Parts Added Oct 31, 9:22 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 35d 1h
🚨 67.0 business days
⏱️
3 Labor Added Feb 10, 9:19 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold, Assigned
To: Assigned, Closed
Duration in Previous: 102d 0h, 0m
🔄
Status: Reschedule by Ryan Schwochow Feb 10, 9:28 AM
From: Closed
To: Reschedule
Duration in Previous: 8m
🏁
Status: Closed by Ryan Schwochow Feb 10, 9:37 AM
From: Reschedule
To: Closed
Duration in Previous: 8m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Awaiting Parts
Duration: 25.0 business days (threshold: 3.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00530367
Closed
📦
Parts Order 00082477
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 26, 7:45 AM
Invoice #
SM-255246

Work Details (3)

Name Type Status Qty Amount Date
WL-02991368 Parts Open 1 $1.47 Oct 31, 9:22 AM
WL-02991369 Expenses Open 1 $29.06 Oct 31, 9:22 AM
WL-03098857 Labor Open 0.25 $30.64 Feb 10, 9:19 AM

Details