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WO-01306367 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PSM

📍 Oak Street Health - Rolling Meadows — 2223 West Algonquin Road, Rolling Meadows IL, 60008

Sep 26, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (63 biz days late)
Active: 66 biz days
Paused: 24 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Oct 31, 2025
24 business days (not counted)
▶ Clock Running
Status: On Hold
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Oct 31, 2025
0 business days (not counted)
66d
▶ Clock Running
Status: On Hold
Oct 31 → Feb 10, 2026
66 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 26, 2025 Invoiced: Feb 10, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0
Sep 26 → Oct 31 Awaiting Parts ⏸ Paused 24
Oct 31 → Oct 31 On Hold ▶ Running 0 0
Oct 31 → Oct 31 Awaiting Parts ⏸ Paused 0
Oct 31 → Feb 10 On Hold ▶ Running 66 66
Feb 10 → Feb 10 Assigned ▶ Running 0 66
Feb 10 → Feb 10 Reschedule ▶ Running 0 66
Feb 10 → Feb 10 Closed ▶ Running 0 66
Dispatch 0.0d
Material Management 25.2d
Holding 67.1d (excluded)
Coordinators 0.0d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
25.2 days
Over SLA
Holding (excluded from total)
67.1 days
Coordinators
0.0 days
Billing
11.6 days
Over SLA
Created: Sep 26, 2025 Due: Oct 10, 2025 Completed: Feb 10, 2026 (122 days late)
📅
91.0 days Total Age
⏱️
66.7d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
33.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00530478
Oak Street Health - Rolling Meadows - Inspection Repair
Closed
Inspection #: 29022 Asset ID: 6249927 Model: Welch Allyn - 7670-01 Notes: FAILS CAL. CHECK W. 264.0mmHg RECORDED @ 260 MARK. HOT SWAP REQUESTED Out of tolerance.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kararzyna Samulak
Owner
Virtual Tech
Created
Sep 25, 2025
Work Orders from this Case (1)
WO-01306367 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Sep 26, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 66.7 days stuck in "On Hold"
⏱️
Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
25.2d / 3.0d SLA
On Hold
67.1d
Closed
2.0d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29-rs; No hotswaps available , flipping to VT-Depot and requesting box and RL be sent

🔧 Work Performed
12 x 12 x 12" Corrugated Boxes Shipment Tracking Number: 1Z01E3E70297567612 Equipment to be returned for repair: Asset ID: 6249927 Model: Welch Allyn - 7670-01 Notes: FAILS CAL. CHECK Physical Location: 1 RMA Tracking Number: 1Z01E3E78798307625
🔍 Technician Findings
sent boxes and RL sent to site
⚠️ Problem Description
Notes: FAILS CAL. CHECK W. 264.0mmHg RECORDED @ 260 MARK. HOT SWAP REQUESTED Out of tolerance. Welch Allyn - 7670-01 Asset ID: 6249927 S/N: 220113090340 https://www.ebiotrack.com/workorder.php?wo=68542
📄 Description
SPHYG, ANEROID WALL GAUGE W/AD LT CUFF WA 7670-01 Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Sep 25, 3:53 PM
Case Number: 00530478
Subject: Oak Street Health - Rolling Meadows - Inspection Repair
Status: Closed
📋
3 Work Order Created Sep 26, 8:43 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082483
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
4.0 business days
📦
Parts Requested Oct 1, 10:16 AM
Order: 00082742
Status: Canceled
🚨 22.0 business days
🔩
2 2x Parts Added Oct 31, 9:48 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 35d 1h
📦
Status: Awaiting Parts by Ryan Schwochow Oct 31, 12:48 PM
From: On Hold
To: Awaiting Parts
Duration in Previous: 3h 0m
💵
2 Expenses Added Oct 31, 2:22 PM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 1h 33m
🚨 67.0 business days
⏱️
3 Labor Added Feb 10, 9:21 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 101d 19h
🔄
2 Status: Reschedule Feb 10, 9:30 AM
Status: Reschedule → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Reschedule
To: Closed
Duration in Previous: 2m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Awaiting Parts
Duration: 25.0 business days (threshold: 3.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00530478
Closed
📦
Parts Order 00082483
Closed
📦
Parts Order 00082742
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 26, 8:43 AM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-02991402 Parts Open 2 $2.94 Oct 31, 9:48 AM
WL-02991403 Expenses Open 1 $30.80 Oct 31, 9:48 AM
WL-02991835 Expenses Open 1 $40.35 Oct 31, 2:22 PM
WL-03098867 Labor Open 0.25 $30.64 Feb 10, 9:21 AM

Details