Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 28, 2025
✓ SLA Met (41 biz days early)
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 26, 2025
Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 26 → Sep 26
Created
▶ Running
0
0
Sep 26 → Sep 26
On Hold
▶ Running
0
0
Sep 26 → Sep 26
Assigned
▶ Running
0
0
Holding (excluded from total)
Billing Over SLA
Created: Sep 26, 2025
Due: Nov 28, 2025
Completed: Sep 26, 2025 (63 days early)
⏱️
2.0d in Ready to Bill
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00530823
Oak Street Health - 48 Hour - 95926: New Work Order Assigned
Closed
Work Order #95926
Work Order Description:
Equipment to check patient ears has a non function light. Provider cannot use without a light working.
🚨
Primary Delay
2.0 days stuck in "Ready to Bill"
⏱️
Total Delay
1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
9-26 Sent troubleshooting steps to Lucy to confirm handles and bulbs.
🔍
Technician Findings
Customer confirmed bulb has failed.
⚠️
Problem Description
Work Order #95926
Work Order Description:
Equipment to check patient ears has a non function light. Provider cannot use without a light working. https://www.ebiotrack.com/workorder.php?wo=68563
Timeline
📞
Case Number:
00530823
Subject:
Oak Street Health - 48 Hour - 95926: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
46m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 19h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1d 6h, 0m
🧾
Invoice Number:
SM-242478
Bottlenecks
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02951117
Labor
Open
0.5
$61.29
Sep 26, 3:41 PM