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WO-01306550 ↗ ServiceMax

CONTINUING HEALTHCARE SOLUTIONS • Preventive Maintenance • PSM

📍 CONTINUING HEALTHCARE OF MILAN — 185 SOUTH MAIN ST, Milan OH, 44846

Sep 29, 2025 → Dec 31, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Dec 31)
✗ SLA Missed (92d late)
Dispatch 0.0d
Holding 6.6d (excluded)
Coordinators 63.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
6.6 days
Coordinators
63.1 days
Over SLA
Created: Sep 29, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
67.8 days Total Age
⏱️
59.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
61.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00530920
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30326
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tom Vitaz
Owner
John Rolston
Created
Sep 27, 2025
Work Orders from this Case (1)
WO-01306550 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Sep 29, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 59.8 days stuck in "Assigned"
⏱️
Total Delay 61.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
59.9d / 0.5d SLA
On Hold
6.6d
Scheduled
2.6d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/25 RBerry- Spoke with Cassie, scheduled for 12/31/25 with arrival time between 12:30-2:30PM. Could not log call in RC. Logged call manually.


12/29/25 RBerry- Spoke with LYoder in ASC call, asked if it is okay to add to Brandon for 12/31/25 due to total travel for the day (almost 5 hours) states that is fine as we cannot schedule for 12/30/25 because the tech will be too far from this site.


12/29/25 NB - Please call Cassie's corrected phone # to schedule: 419 554 8629

Updated to RFS and removed esc status


12/26/25 NatoshaB - emailed Jeff Anders for updated POC info (Jeff is main POC for all of CHS, janders@continuinghc.com)


12/19/2025 CRamen called cassie 419-955-8629 but vmbox hasnt been set up yet, Tom is not the POC for this unit


12/9/2025 CRamen called cassie 419-955-8629 but vmbox is full


12/9/2025 CRamen called to schedule but VM states mailbox is full and cant leave a message. 


10/29/2025 CRamen Left a vm for Cassie 419-955-8629 to return call to schedule for December Pm


10/28/2025 Sramen - PM not due until Dec. Adjust due date and adjusted the next due in EBT to Jun.

9/29/2025 CRamen Cassie returned call and said that the inspection sticker said that maintenance isnt due till December and Brandon was out and did inspection on 6/11/2025 on WO-01265582. Verified info and will message SRamen to update dur date to reflect. Cassie said its too soon to schedule in December but asked to call in late November @419-554-8629. 


9/29/2025 CRamen spoke with Tom and he will have the driver call to schedule. 

🔧 Work Performed
Braun - NCL Century 2 Series Lift Serial #: 2403189010 - Asset ID: 13175286
🔍 Technician Findings
pm
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30326

Timeline

📞
Case Linked Sep 27, 1:00 AM
Case Number: 00530920
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 29, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 29, 1:27 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
🚨 60.0 business days
🆕
Status: Entered by Charles Ramen Dec 19, 1:50 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 81d 1h, 0m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Dec 29, 1:14 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 9d 23h
👷
▶
2 Status: Assigned Dec 29, 1:47 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Brandon Green
🗓️
▶
2 Status: Scheduled Dec 29, 2:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-31T18:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 5x Labor Added Dec 31, 6:08 PM
5x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 2d 3h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 3m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Jan 2, 2:58 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250413

Bottlenecks

Assigned
Duration: 59.8 business days (threshold: 4.0 business hours)
Exceeded by 59.3 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00530920
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
Dec 31, 1:00 PM
Created
Sep 29, 8:40 AM
Invoice #
SM-250413

Work Details (5)

Name Type Status Qty Amount Date
WL-03051873 Labor Open 1 $0.00 Dec 31, 6:08 PM
WL-03051874 Labor Open 1.49 $0.00 Dec 31, 6:08 PM
WL-03051875 Travel Open 75 $0.00 Dec 31, 6:08 PM
WL-03051876 Labor Open 2.5 $0.00 Dec 31, 6:08 PM
WL-03051877 Travel Open 125 $0.00 Dec 31, 6:08 PM

Details