Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306575 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - West Independence — 4179 Sterling Ave, Kansas City MO, 64133

Sep 29, 2025 → May 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (159 biz days late)
Active: 161 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 6, 2025
5 business days (counted)
Running total: 5 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Oct 6 → Nov 3, 2025
19 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 24 of ? biz days used
125d
▶ Clock Running
Status: On Hold
Nov 3 → May 6, 2026
125 business days (counted)
Running total: 149 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 6, 2026
0 business days (counted)
Running total: 149 of ? biz days used
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 149 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 22, 2026
12 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 161 of ? biz days used
Created: Sep 29, 2025 Completed: May 22, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0
Sep 29 → Oct 6 Ready for Scheduling ▶ Running 5 5
Oct 6 → Nov 3 Assigned ▶ Running 19 24
Nov 3 → Nov 3 Entered ▶ Running 0 24
Nov 3 → May 6 On Hold ▶ Running 125 149
May 6 → May 6 Ready for Scheduling ▶ Running 0 149
May 6 → May 6 Assigned ▶ Running 0 149
May 6 → May 22 Scheduled ▶ Running 12 161
May 22 → May 22 Tech On Site ▶ Running 0 161
Dispatch 0.0d
Holding 125.9d (excluded)
Coordinators 39.3d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
125.9 days
Coordinators
39.3 days
Over SLA
Field Work
0.6 days
Created: Sep 29, 2025 Due: May 29, 2026 Completed: May 22, 2026 (7 days early)
📅
162.0 days Total Age
⏱️
125.9d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530975
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 32 pcs https://www.ebiotrack.com/inspection.php?iid=30338
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alejandro Richarte
Owner
Jessica Sells
Created
Sep 28, 2025
Work Orders from this Case (1)
WO-01306575 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Sep 29, 2025 • Closed: May 22, 2026
Completed with significant delays
Invoiced • 320 days old
🚨
Primary Delay 125.9 days stuck in "On Hold"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.7d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
On Hold
125.9d
Scheduled
12.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6 KKelch Casandra called me back to schedule for 5/22 with arrival between 9 and 11 am. Customer confirmed. 

5/6 KKelch called Casandra to schedule for 5/22 with arrival between 9 and 11 am. Left VM, sent email. 

5/6 KHardison - Took work order off hold. We received an email from Casandra Aguilar regarding inspection. Please see E2A email. Updated due date.

11/3 KKelch called Casandra to schedule for 11/21 between 9 and 11 am. Unable to leave VM. Placed on hold due to 3 failed attempts to schedule.

10/27 KKelch called Casandra to schedule for 11/21 between 9 and 11 am. Unable to leave VM.

10/20 KKelch called Cassandra to schedule for 11/17 between 9 and 11 am. Unable to leave VM.

10/20 KKelch called Alejandro to schedule for 11/17 between 9 and 11 am. He told me to reach out to Cassandra at 816-682-7145

10/20 KKelch called Alejandro to schedule for 11/17 between 9 and 11 am. Left VM.

🔧 Work Performed
completed the annual inspection on 33 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 32 pcs https://www.ebiotrack.com/inspection.php?iid=30338

Timeline

📞
Case Linked Sep 28, 7:00 AM
Case Number: 00530975
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 29, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 6, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 23h
🚨 20.0 business days
🆕
Status: Entered by Kaitlyn Kelch Nov 3, 12:10 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 28d 3h, 0m
🚨 126.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison May 6, 9:19 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 183d 20h
👷
▶
4 Technician Assigned May 6, 2:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 28m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-22T14:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
🚨 13.0 business days
🔧
Status: Tech On Site by Thomas Langenberg May 22, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 19h
⏱️
▶
2 3x Labor Added May 22, 12:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site
To: Completed
Duration in Previous: 2h 2m
🏁
Status: Closed by Thomas Langenberg May 22, 2:47 PM
From: Completed
To: Closed
Duration in Previous: 2h 25m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton May 26, 11:39 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 20h, 0m
🚨 10.0 business days
🧾
Invoice Created Jun 8, 3:35 PM
Invoice Number: SM-262923

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00530975
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
May 22, 10:00 AM
Created
Sep 29, 10:02 AM
Invoice #
SM-262923

Work Details (3)

Name Type Status Qty Amount Date
WL-03235726 Labor Open 0.83333333333333 $0.00 May 22, 12:20 PM
WL-03235727 Labor Open 2.0833333333333 $855.00 May 22, 12:20 PM
WL-03235728 Travel Open 32 - May 22, 12:20 PM

Details