2/18/26 SReich - Adding approved quote from case 00558625, Q-00032604.
13/31-RS: Unit shipping to depot - pending arrival - 1/5/2026
11/07/2025 LHill-sent chatter to @[Ryan Schwochow] Customer has called on this one and is really frustrated that this is not repaired. I see you on 10/14 you placed this WO on hold.
11/06/2023 LHill-sent TEAMS message to Stephanie Ramen-I need you to check on this one. I called about inspection on WO-01298323 She is very frustrated that she has a repair WO since September that has not been fixed. The repair WO in question is WO-01306600. Looks like parts were shipped and delivered. But looks like on 10/13 it was put into a reschedule status then on 10/14 it looks like Ryan placed in on hold. What in the world happened here?
air WO since September that has not been fixed. The repair WO in question is WO-
11/06/2025 LHill-Called 631-638-0144 for Andrea Pressley about inspection on WO-01298323 She is very frustrated that she has a repair WO since September that has not been fixed. ( I advised I would check on the repair to see what is going on WO-01306600. See logged call on WO-01298323.
Unit arrived back from Midmark. Unit has a new screen and is responding to touch. Tested out all functions on unit to ensure unit is working and reading correctly. All function tests passed and unit is ready to go back into service.
BP Calibration Check:
120/80 mmHg : (±5 mmHg) = ___119/79______mmHg
Cuff Pressure Calibration Check:
Program: 200 mmHg : (±5 mmHg) = ___200.3____mmHg
Simulator: 200 mmHg : (±5 mmHg) = ___200.5____mmHg
Leak Rate Calibration Check:
200 mmHg @1min > 5 mmHg = ___1.3____mmHg
Overpressure Detection Calibration Check @ 300 mmHg - Passed
SpO2 Calibration Check:
96% (±2%) = ___96____%
75 bpm (±5 bpm) = ___75___ bpm
Temperature Calibration Check:
96.8°F (±0.3°F) = __96.8____ °F
Touch Screen Calibration - Passed
🔍Technician Findings
****quote must go to Nicole Flowers NOT the POC
Was able to duplicate issue. Unit would not respond to touch. Tried rebooting unit with no change. Opened up unit and receded touchscreen ribbon cables and after reassembly, unit is still not recognizing touch. Unit will need to be requoted with:
1x - 181-6752
Midmark IQvitals Replacement Display Service Kit
2 x Labor
3 x Shipping.
⚠️Problem Description
Q-00032604 (approved quote)
Q-00030277
Depot Repair - recalibration - PM
Bp machine not working, touchscreen issue
Midmark IQ vital machine
Asset # 13059275
https://www.ebiotrack.com/workorder.php?wo=68576
To: andrea.pressley@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01306600
Body:
Dear Customer,
We have completed the service.
Location: Stony Brook - OBG- COMMACK - 20413
Work Order #: WO-01306600
Problem Description :
Q-00032604 (approved quote)
Q-00030277
Depot Repair - recalibration - PM
Bp machine not working, touchscreen issue
Midmark IQ vital machine
Asset # 130
📋
Inbound from +16316380140
Completed Mar 4, 2026
advised awaiting parts
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01306600
Completed Nov 26, 2025
To: andrea.pressley@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01306600
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm y
To: andrea.pressley@stoneybrookmedicine.edu; elsa.singh@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00082578_10-9-2025 10-04 AM.pdf, ShippingLabel_0001_1Z01E3E79091018408.pdf, EMSAR Quote Q-00030277 - Concordance Healthcare Solutions 09-25-2025.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that w
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: andrea.pressley@stoneybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306600Location: Concordance - Stony Brook - OBG- COMMACKAddress: 500 COMMACK ROAD SUITE 200 COMMACK, NY 11725Device: Problem Description: Q-00030277
631-638-0144
andr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: andrea.pressley@stoneybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01306600Location: Concordance - Stony Brook - OBG- COMMACKAddress: 500 COMMACK ROAD SUITE 200 COMMACK, NY 11725Device: Problem Description: Q-00030277
631-638-0144
andr
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01306600
Completed Sep 29, 2025
To: andrea.pressley@stoneybrookmedicine.edu; elsa.singh@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01306600
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in
Nov 7, 2025 8:16am
@Ryan Schwochow Customer has called on this one and is really frustrated that this is not repaired. I see you on 10/14 you placed this WO on hold.
Jan 27, 2026 12:16pm
@Samuel Klein I believe that this unit has been return to the customer. They are looking for the invoice Please process Thanks!
Mar 30, 2026 1:28pm
@Samuel Klein Heard anything back from midmark yet?
PDF
NFLOWERS_PONUM_M929101049
Sep 29, 2025
MSG
Midmark Vitals Repair
Feb 19, 2026
PDF
INVOICE_JULID WAP0000016725_1 Access Type for Print Parameter and Proposal
Feb 25, 2026
PDF
OM_204990910_757359
Mar 4, 2026
PDF
PO 82858 CSA EMSAR Q-00034057-OBG-Commack0STE 200
May 7, 2026
Case #00530119 – L2 review
Status: Closed | Priority: High
Q-00030277
631-638-0144
andrea.pressley@stoneybrookmedicine.edu
Bp machine
not working, touchscreen issue
asset # 13059275 Midmark IQ vital machine
Depot Repair - recalibration - PM
2x hr labor
3x shipping @28
💬Case Comment
Internal Sep 25, 2025 12:48pm
emailed Nichole for approval
Timeline
📞
Case Linked Sep 24, 2:13 PM
Case Number:00530119
Subject:L2 review
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Sep 29, 10:48 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician:Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:1m
📦
▶
2
Parts Requested Sep 29, 11:16 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:26m
🚨10.0 business days
📦
▶
3
Parts Requested Oct 13, 10:43 AM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:13d 23h
⏸️
Status: On Hold by Ryan SchwochowOct 14, 10:33 AM
From:Reschedule
To:On Hold
Duration in Previous:23h 49m
🚨19.0 business days
⚠️
Status: Incomplete by Ryan SchwochowNov 7, 3:00 PM
From:On Hold
To:Incomplete
Duration in Previous:24d 5h
🚨13.0 business days
📦
▶
2
Parts Requested Nov 26, 8:02 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Incomplete
To:Awaiting Parts
Duration in Previous:18d 17h
🚨15.0 business days
🔩
▶
2
2x Parts Added Dec 18, 10:39 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:22d 2h
⚠️9.0 business days
⏸️
Status: On Hold by Ryan SchwochowDec 31, 9:03 AM
From:Reschedule
To:On Hold
Duration in Previous:12d 22h
⚠️9.0 business days
👷
▶
2
Technician Assigned Jan 13, 10:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold
To:Assigned
Duration in Previous:13d 1h
⚠️
Status: Incomplete by Samuel KleinJan 13, 2:06 PM
From:Assigned
To:Incomplete
Duration in Previous:3h 17m
⚠️7.0 business days
👷
Status: Assigned by Ryan SchwochowJan 22, 8:39 AM
From:Incomplete
To:Assigned
Duration in Previous:8d 18h
⏳3.0 business days
⏸️
Status: On Hold by Mark JosephJan 26, 1:38 PM
From:Assigned, On Hold
To:On Hold, Reschedule
Duration in Previous:4d 4h, 0m
🚨12.0 business days
⚠️
Status: Incomplete by Ryan SchwochowFeb 10, 2:29 PM
From:Reschedule
To:Incomplete
Duration in Previous:15d 0h
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 18, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From:Incomplete
To:Assigned
Duration in Previous:8d 0h
📦
▶
2
Parts Requested Feb 19, 8:16 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Assigned
To:Awaiting Parts
Duration in Previous:17h 32m
👷
▶
2
Technician Assigned Feb 19, 1:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Awaiting Parts
To:Assigned
Duration in Previous:4h 59m
⚠️5.0 business days
📦
Status: Awaiting Parts by Ryan SchwochowFeb 25, 8:59 AM
From:Assigned
To:Awaiting Parts
Duration in Previous:5d 19h
⚠️6.0 business days
👷
Status: Assigned by Ryan SchwochowMar 4, 12:02 PM
From:Awaiting Parts
To:Assigned
Duration in Previous:7d 3h
🔧
▶
2
Status: Tech On Site Mar 4, 3:06 PM
Status: Tech On Site → Parts Requested
📦
Parts Requested
Order:00091552
Status:Closed
⏳2.0 business days
🔄
Status: Reschedule by Audrey TharpMar 5, 3:31 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 0h
🚨28.0 business days
⏸️
Status: On Hold by Ryan SchwochowApr 13, 3:07 PM
From:Reschedule
To:On Hold
Duration in Previous:38d 22h
⚠️8.0 business days
💵
▶
2
Expenses Added Apr 22, 2:37 PM
Expenses Added → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From:On Hold
To:Tech On Site
Duration in Previous:8d 23h
✔️
▶
3
Status: Completed Apr 22, 2:44 PM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00095013
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Apr 22, 3:26 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:41m
⏳4.0 business days
🏁
Status: Closed by Ryan SchwochowApr 27, 2:25 PM
From:Reschedule
To:Closed
Duration in Previous:4d 22h
⏳4.0 business days
📄
▶
4
Status: Ready to Bill Apr 30, 11:02 AM
Status: Ready to Bill → Status: Billing Review → Status: Ready to Bill → Status: Invoiced
💵
Status: Billing Review by Diane Patton
From:Ready to Bill
To:Billing Review
Duration in Previous:1m
📄
Status: Ready to Bill by Diane Patton
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2m, 0m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨57.0 business days
🧾
Invoice Created Jul 22, 11:35 AM
Invoice Number:SM-260516
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Reschedule
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 27.4 business days (threshold: 2.0 business days)
Exceeded by 25.4 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)