Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (111 biz days late)
🕐 Clock stopped: Invoiced (Apr 27, 2026)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 13, 2025
9 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: On Hold
Oct 14 → Nov 7, 2025
18 business days (counted)
Running total: 19 of ? biz days used
12d
▶ Clock Running
Status: Incomplete
Nov 7 → Nov 26, 2025
12 business days (counted)
Running total: 31 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Nov 26 → Dec 18, 2025
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 18 → Dec 31, 2025
8 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: On Hold
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 13 → Jan 22, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Feb 10, 2026
11 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 72 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 19 → Feb 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Mar 4, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 4 → Mar 5, 2026
1 business day (not counted)
27d
▶ Clock Running
Status: Reschedule
Mar 5 → Apr 13, 2026
27 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 13 → Apr 22, 2026
7 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Completed
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 110 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 22 → Apr 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 113 of ? biz days used
Created: Sep 29, 2025
Invoiced: Apr 27, 2026
Show SLA Clock Detail (28 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 29 → Sep 29
Created
▶ Running
0
0
Sep 29 → Sep 29
Assigned
▶ Running
0
0
Sep 29 → Oct 13
Awaiting Parts
⏸ Paused
9
—
Oct 13 → Oct 14
Reschedule
▶ Running
1
1
Oct 14 → Nov 7
On Hold
▶ Running
18
19
Nov 7 → Nov 26
Incomplete
▶ Running
12
31
Nov 26 → Dec 18
Awaiting Parts
⏸ Paused
14
—
Dec 18 → Dec 31
Reschedule
▶ Running
8
39
Dec 31 → Jan 13
On Hold
▶ Running
8
47
Jan 13 → Jan 13
Assigned
▶ Running
0
47
Jan 13 → Jan 22
Incomplete
▶ Running
6
53
Jan 22 → Jan 26
Assigned
▶ Running
2
55
Jan 26 → Jan 26
On Hold
▶ Running
0
55
Jan 26 → Feb 10
Reschedule
▶ Running
11
66
Feb 10 → Feb 18
Incomplete
▶ Running
5
71
Feb 18 → Feb 19
Assigned
▶ Running
1
72
Feb 19 → Feb 19
Awaiting Parts
⏸ Paused
0
—
Feb 19 → Feb 25
Assigned
▶ Running
4
76
Feb 25 → Mar 4
Awaiting Parts
⏸ Paused
5
—
Mar 4 → Mar 4
Assigned
▶ Running
0
76
Mar 4 → Mar 4
Tech On Site
▶ Running
0
76
Mar 4 → Mar 5
Awaiting Parts
⏸ Paused
1
—
Mar 5 → Apr 13
Reschedule
▶ Running
27
103
Apr 13 → Apr 22
On Hold
▶ Running
7
110
Apr 22 → Apr 22
Tech On Site
▶ Running
0
110
Apr 22 → Apr 22
Completed
▶ Running
0
110
Apr 22 → Apr 22
Awaiting Parts
⏸ Paused
0
—
Apr 22 → Apr 27
Reschedule
▶ Running
3
113
Material Management
33.2d
Incomplete
24.7d (excluded)
✗ SLA Missed
Material Management Over SLA
Holding (excluded from total)
Coordinators Over SLA
Incomplete (excluded from total)
Created: Sep 29, 2025
Due: Mar 18, 2026
Completed: Apr 27, 2026 (39 days late)
⏱️
27.4d in Reschedule
Longest Stage
🔄
30 transitions
Status Changes
⚠️
76.1d over
Total Delay
📦
6 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(5 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Samuel A Klein — scheduling delays attributed to technician, not coordinators
AI Analysis
Powered by OpenAI
Generating AI analysis...
Q-00030277
631-638-0144
andrea.pressley@stoneybrookmedicine.edu
Bp machine
not working, touchscreen issue
asset # 13059275 Midmark IQ vital machine
Depot Repair - recalibration - PM
2x hr labor
3x shipping @28
🚨
Primary Delay
27.4 days stuck in "Reschedule"
⏱️
Total Delay
76.1 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
10.1d
/ 0.5d SLA
Awaiting Parts
33.2d
/ 3.0d SLA
Reschedule
52.7d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Billing Review
0.0d
/ 2.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (6)
💬 Chatter (3)
📎 Files (5)
📧 Case Activity (1)
🔒
Internal CSA Notes
3/25-RS; Unit delivered to midmark -
1Z01E3E70397108535 Delivered DELIVERED 3/6/2026
2/18/26 SReich - Adding approved quote from case 00558625, Q-00032604 .
13/31-RS: Unit shipping to depot - pending arrival - 1/5/2026
11/07/2025 LHill-sent chatter to @[Ryan Schwochow] Customer has called on this one and is really frustrated that this is not repaired. I see you on 10/14 you placed this WO on hold.
11/06/2023 LHill-sent TEAMS message to Stephanie Ramen-I need you to check on this one. I called about inspection on WO-01298323 She is very frustrated that she has a repair WO since September that has not been fixed. The repair WO in question is WO-01306600. Looks like parts were shipped and delivered. But looks like on 10/13 it was put into a reschedule status then on 10/14 it looks like Ryan placed in on hold. What in the world happened here?
air WO since September that has not been fixed. The repair WO in question is WO-
11/06/2025 LHill-Called 631-638-0144 for Andrea Pressley about inspection on WO-01298323 She is very frustrated that she has a repair WO since September that has not been fixed. ( I advised I would check on the repair to see what is going on WO-01306600. See logged call on WO-01298323.
10/14-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment -
🔧
Work Performed
Unit arrived back from Midmark. Unit has a new screen and is responding to touch. Tested out all functions on unit to ensure unit is working and reading correctly. All function tests passed and unit is ready to go back into service.
BP Calibration Check:
120/80 mmHg : (±5 mmHg) = ___119/79______mmHg
Cuff Pressure Calibration Check:
Program: 200 mmHg : (±5 mmHg) = ___200.3____mmHg
Simulator: 200 mmHg : (±5 mmHg) = ___200.5____mmHg
Leak Rate Calibration Check:
200 mmHg @1min > 5 mmHg = ___1.3____mmHg
Overpressure Detection Calibration Check @ 300 mmHg - Passed
SpO2 Calibration Check:
96% (±2%) = ___96____%
75 bpm (±5 bpm) = ___75___ bpm
Temperature Calibration Check:
96.8°F (±0.3°F) = __96.8____ °F
Touch Screen Calibration - Passed
🔍
Technician Findings
****quote must go to Nicole Flowers NOT the POC
Was able to duplicate issue. Unit would not respond to touch. Tried rebooting unit with no change. Opened up unit and receded touchscreen ribbon cables and after reassembly, unit is still not recognizing touch. Unit will need to be requoted with:
1x - 181-6752
Midmark IQvitals Replacement Display Service Kit
2 x Labor
3 x Shipping.
⚠️
Problem Description
Q-00032604 (approved quote)
Q-00030277
Depot Repair - recalibration - PM
Bp machine not working, touchscreen issue
Midmark IQ vital machine
Asset # 13059275
https://www.ebiotrack.com/workorder.php?wo=68576
📧
Email: EMSAR - Depot Repair Complete - WO-01306600
Completed
Apr 27, 2026
To: andrea.pressley@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01306600
Body:
Dear Customer,
We have completed the service.
Location: Stony Brook - OBG- COMMACK - 20413
Work Order #: WO-01306600
Problem Description :
Q-00032604 (approved quote)
Q-00030277
Depot Repair - recalibration - PM
Bp machine not working, touchscreen issue
Midmark IQ vital machine
Asset # 130
📋
Inbound from +16316380140
Completed
Mar 4, 2026
advised awaiting parts
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01306600
Completed
Nov 26, 2025
To: andrea.pressley@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01306600
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm y
📧
Email: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Completed
Nov 7, 2025
To: andrea.pressley@stonybrookmedicine.edu; elsa.singh@stonybrookmedicine.edu; sbclinicalprocurement@stonybrookmedicine.edu; dnakoff@emsar.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79091018408.pdf, EMSAR Quote Q-00030277 - Concordance Healthcare Solutions 09-25-2025.pdf, Depot_Shipment_Ticket_00082578_10-9-2025 10-04 AM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Body:
Dear Customer,
We hope this message fi
📧
Email: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Completed
Nov 7, 2025
To: sbclinicalprocurement@stonybrookmedicine.edu; elsasingh@stonybrookmedicine.edu; andreapressley@stoneybrookmedicine.edu
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79091018408.pdf, EMSAR Quote Q-00030277 - Concordance Healthcare Solutions 09-25-2025.pdf, Depot_Shipment_Ticket_00082578_10-9-2025 10-04 AM.pdf
Subject: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Body:
--------------- Forwarded Message ---------------
From: Depot Support <depotsupport@emsar.com>
📧
Email: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Completed
Nov 7, 2025
To: andrea.pressley@stoneybrookmedicine.edu; elsa.singh@stonybrookmedicine.edu; dnakoff@emsar.com; laura.hill@emsar.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79091018408.pdf, EMSAR Quote Q-00030277 - Concordance Healthcare Solutions 09-25-2025.pdf, Depot_Shipment_Ticket_00082578_10-9-2025 10-04 AM.pdf
Subject: Fw: Depot Repair - Awaiting Equipment - Response Required - WO-01306600
Body:
--------------- Forwarded Message ---------------
From: Depot Support <depotsupport@emsar.com>
Da
Nov 7, 2025 8:16am
@Ryan Schwochow Customer has called on this one and is really frustrated that this is not repaired. I see you on 10/14 you placed this WO on hold.
Jan 27, 2026 12:16pm
@Samuel Klein I believe that this unit has been return to the customer. They are looking for the invoice Please process Thanks!
Mar 30, 2026 1:28pm
@Samuel Klein Heard anything back from midmark yet?
PDF
NFLOWERS_PONUM_M929101049
Sep 29, 2025
MSG
Midmark Vitals Repair
Feb 19, 2026
PDF
INVOICE_JULID WAP0000016725_1 Access Type for Print Parameter and Proposal
Feb 25, 2026
PDF
OM_204990910_757359
Mar 4, 2026
PDF
PO 82858 CSA EMSAR Q-00034057-OBG-Commack0STE 200
May 7, 2026
Case #00530119 – L2 review
Status: Closed | Priority: High
Q-00030277
631-638-0144
andrea.pressley@stoneybrookmedicine.edu
Bp machine
not working, touchscreen issue
asset # 13059275 Midmark IQ vital machine
Depot Repair - recalibration - PM
2x hr labor
3x shipping @28
💬
Case Comment
Internal
Sep 25, 2025 12:48pm
emailed Nichole for approval
Timeline
📞
Case Number:
00530119
Subject:
L2 review
Status:
Closed
📋
👷
Technician:
Ryan Schwochow
👷
From:
Entered
To:
Assigned
Duration in Previous:
1m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
26m
📦
🔩
Type:
Parts, Expenses
Status:
Open
Qty:
1
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
13d 23h
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
23h 49m
⚠️
From:
On Hold
To:
Incomplete
Duration in Previous:
24d 5h
📦
📦
From:
Incomplete
To:
Awaiting Parts
Duration in Previous:
18d 17h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
22d 2h
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
12d 22h
👷
👷
From:
On Hold
To:
Assigned
Duration in Previous:
13d 1h
⚠️
From:
Assigned
To:
Incomplete
Duration in Previous:
3h 17m
👷
From:
Incomplete
To:
Assigned
Duration in Previous:
8d 18h
⏸️
From:
Assigned, On Hold
To:
On Hold, Reschedule
Duration in Previous:
4d 4h, 0m
⚠️
From:
Reschedule
To:
Incomplete
Duration in Previous:
15d 0h
👷
👷
From:
Incomplete
To:
Assigned
Duration in Previous:
8d 0h
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
17h 32m
👷
👷
From:
Awaiting Parts
To:
Assigned
Duration in Previous:
4h 59m
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
5d 19h
👷
From:
Awaiting Parts
To:
Assigned
Duration in Previous:
7d 3h
🔧
📦
Order:
00091552
Status:
Closed
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
1d 0h
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
38d 22h
💵
🔧
From:
On Hold
To:
Tech On Site
Duration in Previous:
8d 23h
✔️
📦
Order:
00095013
Status:
Closed
📦
From:
Completed
To:
Awaiting Parts
Duration in Previous:
1m
💵
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
41m
🏁
From:
Reschedule
To:
Closed
Duration in Previous:
4d 22h
📄
💵
From:
Ready to Bill
To:
Billing Review
Duration in Previous:
1m
📄
From:
Billing Review, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
2m, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-260516
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Reschedule
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 27.4 business days (threshold: 2.0 business days)
Exceeded by 25.4 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
🔗 Related Artifacts
📦
Parts Order 00082578
Closed
📦
Parts Order 00083380
Closed
📦
Parts Order 00085905
Closed
📦
Parts Order 00090685
Closed
📦
Parts Order 00091552
Closed
📦
Parts Order 00095013
Closed
ℹ️ Work Order Details
Technician
Samuel A Klein
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-02968468
Parts
Open
1
$3.86
Oct 13, 10:43 AM
WL-02968470
Expenses
Open
1
$28.00
Oct 13, 10:43 AM
WL-03041786
Parts
Open
1
$3.86
Dec 18, 10:39 AM
WL-03041787
Expenses
Open
1
$28.00
Dec 18, 10:39 AM
WL-03196096
Expenses
Open
1
$1,012.50
Apr 22, 2:37 PM
WL-03196225
Expenses
Open
1
$28.00
Apr 22, 3:26 PM