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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306609 ↗ ServiceMax

RALSTON VETERINARY CLINIC • Virtual Tech • P3

📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127

Sep 29, 2025 → Oct 8, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 2, 2025
✗ SLA Missed (4 biz days late)
Active: 7 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
7d
▶ Clock Running
Status: On Hold
Sep 29 → Oct 8, 2025
7 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 7 of 3 biz days used
Created: Sep 29, 2025 Completed: Oct 8, 2025
Business Days Used 7 / 3
0 3d budget +4d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 29 → Sep 29 Created ▶ Running 0 0 / 3
Sep 29 → Oct 8 On Hold ▶ Running 7 7 / 3
Oct 8 → Oct 8 Assigned ▶ Running 0 7 / 3
Dispatch 0.0d
Holding 8.0d (excluded)
Billing 17.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
8.0 days
Billing
17.5 days
Over SLA
Created: Sep 29, 2025 Due: Oct 2, 2025 Completed: Oct 8, 2025 (5 days late)
📅
8.0 days Total Age
⏱️
17.3d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
17.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531100
<no subject>
Closed
Water not working. Scaler working off and on Model: iM3 - P6
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Judson
Owner
Virtual Tech
Created
Sep 29, 2025
Work Orders from this Case (2)
WO-01306609 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Sep 29, 2025 • Closed: Oct 8, 2025
WO-01306932 Invoiced
Virtual Tech - Field Repair • Thomas J Langenberg Jr
Created: Sep 30, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 387 days old
🚨
Primary Delay 17.3 days stuck in "Ready to Bill"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
8.0d
Closed
2.1d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
17.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
sent troubleshooting steps - customer ordered parts - tech will install
🔍 Technician Findings
sent troubleshooting steps - customer ordered parts - tech will install
⚠️ Problem Description
Water not working. Scaler working off and on Model: iM3 - P6 https://www.ebiotrack.com/workorder.php?wo=68580

Timeline

📞
Case Linked Sep 29, 9:30 AM
Case Number: 00531100
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Sep 29, 11:09 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
⚠️ 8.0 business days
⏱️
▶
3 Labor Added Oct 8, 8:25 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 8d 21h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Oct 9, 3:10 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 6h
🏁
Status: Closed by Wendy Argueta Oct 9, 4:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 36m
📄
Status: Ready to Bill by Diane Patton Oct 9, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 34m
🚨 17.8 business days
📨
Status: Invoice Pending by Diane Patton Nov 4, 11:20 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 18h
💰
Status: Invoiced by Diane Patton Nov 4, 11:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 66.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-245555

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.3 business days (threshold: 1.0 business days)
Exceeded by 16.3 business days

🔗 Related Artifacts

📞
Case 00531100
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 29, 11:09 AM
Invoice #
SM-245555

Work Details (1)

Name Type Status Qty Amount Date
WL-02962989 Labor Open 0.016666666666667 $29.75 Oct 8, 8:25 AM

Details