Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306645 ↗ ServiceMax

Neighborhood Health Center • Inspection • PSM

📍 NHC Hillsboro Reproductive Health Clinic — 266 W Main St., Hillsboro OR, 97123

Sep 29, 2025 → Nov 25, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Nov 25)
✗ SLA Missed (56d late)
Dispatch 0.0d
Coordinators 42.9d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.9 days
Over SLA
Field Work
0.3 days
Created: Sep 29, 2025 Due: Nov 27, 2025 Completed: Nov 25, 2025 (2 days early)
📅
41.9 days Total Age
⏱️
27.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
40.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00531043
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=30362 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alicia Perez Anonuevo
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306645 (current) Invoiced
Inspection • Jason Morris
Created: Sep 29, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 27.8 days stuck in "Assigned"
⏱️
Total Delay 40.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
27.8d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-10 Mburris POC is .............Kristen Weidner, SBHC Clinic Manager, Reproductive & Sexual Health Manager

NEIGHBORHOOD HEALTH CENTER

Pronouns: She/Her

 

Mobile: 503.679.4062


11-5 Mburris email from POC to set.....Good morning 

The clinic on Main Street is only open Tuesdays from 8:00 to 7:00 p.m.. can we get that changed to a Tuesday?



Alicia 

Clinic Manager II

11-4 Mburris email sent to POC looking for 11-12 2pm

🔧 Work Performed
Inspected, calibrated and performed testing on all equipment. Performed walk through with Natasha.
🔍 Technician Findings
Site in need of annual inspection, calibration, testing.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=30362 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.

Timeline

📞
Case Linked Sep 29, 7:01 AM
Case Number: 00531043
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 29, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 29, 1:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 53m
🚨 28.0 business days
🗓️
2 Status: Scheduled Nov 5, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-25T16:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Jason Morris Nov 25, 12:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 2h
🔩
3 3x Parts Added Nov 25, 3:16 PM
3x Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.75
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 25m, 0m
📄
Status: Ready to Bill by Diane Patton Nov 26, 10:10 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 52m, 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247611

Bottlenecks

Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00531043
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 25, 11:00 AM
Created
Sep 29, 12:33 PM
Invoice #
247611

Work Details (4)

Name Type Status Qty Amount Date
WL-03019897 Parts Open 1 $297.00 Nov 25, 3:16 PM
WL-03019898 Labor Open 1.5 $0.00 Nov 25, 3:16 PM
WL-03019900 Travel Open 46 - Nov 25, 3:16 PM
WL-03019903 Labor Open 2.75 $2,215.00 Nov 25, 3:18 PM

Details