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WO-01306646 ↗ ServiceMax

Neighborhood Health Center • Inspection • PSM

📍 NHC Merlo Station School-Based Health Center — 1841 SW Merlo Dr., SBHC Room, Beaverton OR, 97003

Sep 29, 2025 → Dec 6, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 6)
✗ SLA Missed (67d late)
Dispatch 0.0d
Coordinators 50.9d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 29, 2025 Due: Nov 27, 2025 Completed: Dec 6, 2025 (8 days late)
📅
49.9 days Total Age
⏱️
30.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531044
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=30363 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alicia Perez Anonuevo
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306646 (current) Invoiced
Inspection • Jason Morris
Created: Sep 29, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 30.8 days stuck in "Assigned"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
30.8d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-26 Mburris CB from POC to reset appt Kristen 

11-10 Mburris email from POC to set POC is ,,,,Kristen Weidner, SBHC Clinic Manager, Reproductive & Sexual Health Manager

NEIGHBORHOOD HEALTH CENTER

Pronouns: She/Her

 

Mobile: 503.679.4062


11-4 Mburris email sent to POC looking for 11-12

🔧 Work Performed
Performed inspection, calibration and testing. Asset tagged new items.
🔍 Technician Findings
Site in need of annual inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=30363 Back up contacts for all Neighborhood Health sites are Nicole Watson watsonn@nhcoregon.org. If you don’t get a response from her, please notify risk@nhcoregon.org.

Timeline

📞
Case Linked Sep 29, 7:01 AM
Case Number: 00531044
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 29, 12:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 29, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51m
🚨 31.0 business days
📅
2 Dispatch Scheduled Nov 10, 9:38 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 41d 21h
🚨 13.0 business days
📅
3 Dispatch Scheduled Nov 26, 3:22 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-05T17:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-05T18:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Jason Morris Dec 5, 1:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 3h
⏱️
4 2x Labor Added Dec 6, 12:15 AM
2x Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 10h 57m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.75
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 1m
2.0 business days
📄
3 Status: Ready to Bill Dec 9, 5:47 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-248621

Bottlenecks

Assigned
Duration: 30.8 business days (threshold: 4.0 business hours)
Exceeded by 30.3 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531044
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Morris
Scheduled
Dec 5, 1:00 PM
Created
Sep 29, 12:37 PM
Invoice #
SM-248621

Work Details (3)

Name Type Status Qty Amount Date
WL-03029111 Labor Open 1.5 $0.00 Dec 6, 12:15 AM
WL-03029113 Travel Open 44 - Dec 6, 12:15 AM
WL-03029114 Labor Open 2.75 $2,215.00 Dec 6, 12:17 AM

Details