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← WO Overview

WO-01306766 ↗ ServiceMax

The Cigna Group • Inspection • PSM

📍 Hoshizaki Griffin — 101 Green Valley Blvd, Griffin GA, 30224

Sep 30, 2025 → Nov 18, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Tech Off Site (Nov 18)
✗ SLA Missed (49d late)
Dispatch 0.0d
Holding 3.9d (excluded)
Coordinators 36.7d
Field Work 1.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
3.9 days
Coordinators
36.7 days
Over SLA
Field Work
1.4 days
Billing
0.0 days
Created: Sep 30, 2025 Due: Dec 12, 2025 Completed: Nov 19, 2025 (23 days early)
📅
36.4 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531325
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30367
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Wrubleski
Owner
Leona Coonrod
Created
Sep 29, 2025
Work Orders from this Case (1)
WO-01306766 (current) Invoiced
Inspection • Henry Holmes
Created: Sep 30, 2025 • Closed: Nov 18, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.8d / 1.0d SLA
Assigned
13.3d / 0.5d SLA
Scheduled
14.6d / 2.0d SLA
On Hold
3.9d
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

*SITE REQUESTED DATE* (do not reschedule)

11/11/25 AJinerson - Received email back from POC Allison with arrival instructions:

POC onsite: Tara Williams

Arrival: Park in the front of the clinic area and go straight in the Clinic door.


11/11/25 AJinerson - Received email confirmation from POC Allison to schedule tech visit on Tuesday, 11/18 with eta between 930AM-1130AM.

Asking who onsite POC will be and if there are any further arrival instructions/requirements that we will need to provide our tech with.


11/11/25 AJinerson - Sent email to POC Allison Borders offering tech visit on Tuesday, 11/18 with eta between 930AM-1130AM. Letting her know we need confirmation if this date/time works and will proceed with scheduling.

(site requested 11/18)

11/11/25 AJinerson - Called Allison at 423.298.7605 and left VM regarding needing to confirm scheduling. 


11/11/25 AJinerson - Was looped into an email thread with Nakiah Ashford (Account rep/POC) - who asked us to also try and reach out to the below onsite contact to schedule:

Allison Borders

allison.borders@evernorth.com

Contact: +1 423.298.7605


11/11/25 AJinerson - Called POC Jason to confirm tech visit for their requested date of 11/18. No answer, and VM has not been set up yet (unable to leave message).  


11/7/25 SBerry: Site ready to schedule; Requests 11/18/25. WO moved to RFS

11/4/25 SBerry: Site requested delay in initial inspection. Will check in at end of November for update

CONFIRMED


10/23/25 RCook- Updated due date due to site request to schedule for 11/12. Removed delay code.


10/23/25 AJinerson - Called Jason to confirm scheduling their Initial Inspection for their requested date of Weds. 11/12 with estimated arrival time between 9:00 a.m. - 11:00 a.m. 

Jason confirmed this is the date they are requesting to schedule for.

Jason will be POC for this location, but actual POC on site this day will be: 

Lindsey Cook - #318-349-9412

No further arrival instructions/requirements for this visit. 


10/20/25 SBerry: Site requested inspection on 11/12


10/9/25 RCook- Spoke with Jason Wbrubleski, states that the Griffin location will be pushed out. He states construction is not completed yet but does not have another date. States it will probably be around 2 weeks but he will keep EMSAR updated. Peachtree City WO-01306765- We do not have 10/15/25 available. Offered to schedule for 10/14/25. States that they can only schedule on Thursdays. Scheduled for 10/23/25 with an arrival time between 8-10AM. Jason will be the contact for that day. Nothing is needed to gain access to site or equipment. See logged call on WO-01306766


10/01/2025 LHill-Called 412-316-6087 for Jason Wrubleski. confirmed equipment and contact with him.


Scheduling ahead needed: Yes 


Certain day or time: Oct. 23rd from 8AM-4PM.


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility:  No


9/30/2025 Sramen - received teams message from ASC regarding due date. Initial inspections are 30 days from creation date so updated to 10/30. Also found requested schedule date so I added to the special instructions.

🔧 Work Performed
Performed Inspection: Initial Annual Inspection Service
🔍 Technician Findings
Inspection: Initial Annual Inspection Service needed
⚠️ Problem Description
Inspection: Initial Annual Inspection Service Customer request initial inspection be scheduled for 10/23. Scott Berry - 09/29/25 - 03:41 pm https://www.ebiotrack.com/inspection.php?iid=30367

Timeline

📞
Case Linked Sep 29, 4:41 PM
Case Number: 00531325
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 30, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
2 Technician Assigned Oct 7, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 3h
🚨 13.0 business days
🗓️
2 Status: Scheduled Oct 23, 8:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-12T14:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Scott Berry Nov 4, 11:30 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 12d 3h, 0m
4.0 business days
📅
Status: Ready for Scheduling by Scott Berry Nov 7, 12:37 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 3d 1h
3.0 business days
👷
2 Technician Assigned Nov 11, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 23h
📅
2 Dispatch Scheduled Nov 11, 1:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 2h 6m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Henry Holmes Nov 18, 10:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
🚗
Status: Tech Off Site by Henry Holmes Nov 18, 12:08 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 46m
⏱️
2 5x Labor Added Nov 18, 9:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9h 39m, 0m
3.3 business days
📄
2 Status: Ready to Bill Nov 21, 9:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 12.0 business days
🧾
Invoice Created Dec 8, 4:32 PM
Invoice Number: 247330

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00531325
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Nov 18, 9:30 AM
Created
Sep 30, 8:46 AM
Invoice #
247330

Work Details (5)

Name Type Status Qty Amount Date
WL-03012284 Labor Open 2.25 $0.00 Nov 18, 9:47 PM
WL-03012285 Labor Open 2 $895.00 Nov 18, 9:47 PM
WL-03012286 Labor Open 1.75 $0.00 Nov 18, 9:47 PM
WL-03012287 Travel Open 70 - Nov 18, 9:47 PM
WL-03012288 Travel Open 70 - Nov 18, 9:47 PM

Details