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WO-01306772 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Sun City — 10705 W Peoria Ave, Sun City AZ, 85351

Sep 30, 2025 → Nov 25, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Nov 25)
✗ SLA Missed (56d late)
Dispatch 0.5d
Coordinators 42.9d
Field Work 0.9d
Billing 6.6d
✗ SLA Missed
Dispatch
0.5 days
Coordinators
42.9 days
Over SLA
Field Work
0.9 days
Billing
6.6 days
Over SLA
Created: Sep 30, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
41.1 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
43.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531384
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 104 pieces https://www.ebiotrack.com/inspection.php?iid=30373
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tanisha Hollis
Owner
Leona Coonrod
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306772 (current) Invoiced
Inspection • Tyler Bollman
Created: Sep 30, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 43.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 115 items
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 104 pieces https://www.ebiotrack.com/inspection.php?iid=30373

Timeline

📞
Case Linked Sep 30, 7:00 AM
Case Number: 00531384
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Sep 30, 9:08 AM
Work Order: WO-01306772
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Leona Coonrod Sep 30, 1:04 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 56m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 6, 9:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 20h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 9, 11:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-20T16:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 6, 1:49 PM
Scheduled For: 2025-11-20T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 17, 9:29 AM
Scheduled For: 2025-11-25T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 25, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 47d 2h
⏱️
▶
2 6x Labor Added Nov 25, 6:55 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 6h 32m
🏁
Status: Closed by Tyler Bollman Nov 25, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 35m
📄
Status: Ready to Bill by Diane Patton Nov 26, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 9m
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Dec 1, 1:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00531384
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Nov 25, 10:00 AM
Created
Sep 30, 9:08 AM
Invoice #
SM-247862

Work Details (6)

Name Type Status Qty Amount Date
WL-03020213 Labor Open 0.5 $0.00 Nov 25, 6:55 PM
WL-03020214 Labor Open 4 $0.00 Nov 25, 6:55 PM
WL-03020215 Labor Open 4.5 $2,913.00 Nov 25, 6:55 PM
WL-03020216 Labor Open 0.5 $0.00 Nov 25, 6:55 PM
WL-03020217 Travel Open 13 - Nov 25, 6:55 PM
WL-03020218 Travel Open 13 - Nov 25, 6:55 PM

Details