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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306936 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Sep 30, 2025 → Nov 15, 2025

✅ Completed
PC Per client agreement
Target: Oct 14, 2025
🕐 Clock stopped: Tech Off Site (Nov 7)
✗ SLA Missed (23d late)
Dispatch 1.5d
Coordinators 25.0d
Field Work 9.0d
Billing 1.3d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Coordinators
25.0 days
Over SLA
Field Work
9.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 30, 2025 Due: Oct 14, 2025 Completed: Nov 16, 2025 (32 days late)
📅
33.5 days Total Age
⏱️
24.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 4, 2025
Visit 2 Nov 8, 2025
Visit 3 Nov 15, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531740
URGENT Philips WO Request
Closed
Failed system setup testing during FCO81, AECM & and 3-Way Solenoid Valve are required.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Sep 30, 2025
Work Orders from this Case (1)
WO-01306936 (current) Invoiced
Repair • Konstantin Barskiy
Created: Sep 30, 2025 • Closed: Nov 15, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 24.6 days stuck in "Scheduled"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/08/2025 K.B. - WAITING PARTS TRANSFER PWO.


11/04/2025 RArnold -Updated to Konsta

10/22/2025 RArnold - updated to 10/27 for now


10/13/2025 RArnold - Per Alberto this device needs a system board.

A. Galan 10/11/2025 : Please update this WO to 10/25/2025.


10/06/2025 RArnold - Updating to Alberto to 10/10

🔧 Work Performed
REPLACED PROPORTIONAL VALVE (AECM) , 3WAY SOLENOID VALVE, RP-Trilogy Evo Sys PCA-FiO2 Sensor Cable, RP-Trilogy Evo System PCA. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE
🔍 Technician Findings
REPLACED PROPORTIONAL VALVE (AECM) , 3WAY SOLENOID VALVE, RP-Trilogy Evo Sys PCA-FiO2 Sensor Cable, RP-Trilogy Evo System PCA. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE
⚠️ Problem Description
Failed system setup testing during FCO81, AECM & and 3-Way Solenoid Valve are required.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Sep 30, 3:38 PM
Case Number: 00531740
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 30, 3:52 PM
Work Order: WO-01306936
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Oct 1, 2:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 7m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 6, 11:33 AM
Scheduled For: 2025-10-10T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 13, 3:18 PM
Scheduled For: 2025-10-25T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 22, 1:26 PM
Scheduled For: 2025-10-27T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 27, 5:14 PM
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 6.8 business days
🆕
▶
3 Status: Entered Nov 4, 12:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-04T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Nov 4, 2:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 37m
⏳ 4.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Nov 7, 3:38 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3d 0h
⏱️
3x Labor Added Nov 7, 3:43 PM
Type: Labor
Status: Open
Qty: 1, 2.5
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 8, 7:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 1d 4h
⚠️ 5.0 business days
⏱️
Labor Added Nov 15, 7:17 PM
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Konstantin Barsky Nov 15, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 6d 23h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 9:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247215

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 24.6 business days (threshold: 2.0 business days)
Exceeded by 22.6 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00531740
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Nov 4, 8:00 AM
Created
Sep 30, 3:52 PM
Invoice #
SM-247215

Work Details (6)

Name Type Status Qty Amount Date
WL-03000179 Labor Open 1 $0.00 Nov 7, 3:43 PM
WL-03000180 Labor Open 2.5 $237.50 Nov 7, 3:43 PM
WL-03000181 Labor Open 1 $155.00 Nov 7, 3:43 PM
WL-03001287 Labor Open 0.25 $23.75 Nov 8, 7:37 PM
WL-03008997 Labor Open 0.25 $23.75 Nov 15, 7:17 PM
WL-03010925 Labor Open 0.016666666666667 $38.00 Nov 18, 9:39 AM

Details