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WO-01307148 ↗ ServiceMax

FORSYTH COUNTY EMS • Preventive Maintenance • PSM

📍 Forsyth County EMS - Stretchers — 911 E. 5TH St., Winston Salem NC, 27101

Oct 1, 2025 → Nov 25, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Tech Off Site (Nov 24)
✗ SLA Missed (24d late)
Dispatch 0.0d
Coordinators 40.2d
Field Work 2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.2 days
Over SLA
Field Work
2.5 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
40.0 days Total Age
⏱️
29.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Todd Fogiel — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531892
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30412
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Campbell
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307148 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Oct 1, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 29.0 days stuck in "Assigned"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 MOwens Dena Lovett replied back to the email requesting the first part of week of 11/28 to complete the PMs. Replied back confirming scheduling the visit for 11/24-11/26.

11/6 MOwens Sent email to Stewart asking about scheduling the PM service during Nov.

10/30 MOwens Called to speak to Heather Campbell. She transferred me to Stewart Swing . Left a vm for Stewart about scheduling the inspection visit during Nov.

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-070370 - Asset ID: a0C8Y00000tsi20UAA Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027382 - Asset ID: a0C8Y00000tsi2KUAQ Stryker Medical - 6083 MX-Pro Bariatric Serial #: 040739142 - Asset ID: a0C8Y00000uQYG8UAO Stryker Medical - 6082 MX-Pro R3 Serial #: 061140721 - Asset ID: 13284213 Stryker Medical - 6082 MX-Pro R3 Serial #: 110440963 - Asset ID: a0C8Y00000uQYGJUA4 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 090539736 - Asset ID: a0C8Y00000uQYGXUA4 Stryker Medical - 6082 MX-Pro R3 Serial #: 150140823 - Asset ID: 13284181 Stryker Medical - 6082 MX-Pro R3 Serial #: 120240163 - Asset ID: 13284206 Stryker Medical - 6082 MX-Pro R3 Serial #: 150140820 - Asset ID: 13284197 Stryker Medical - 6082 MX-Pro R3 Serial #: 150140824 - Asset ID: 13284210 Stryker Medical - 6082 MX-Pro R3 Serial #: 170440416 - Asset ID: 13284209 Stryker Medical - 6082 MX-Pro R3 Serial #: 170440418 - Asset ID: a0C8Y00000uQYHfUAO Stryker Medical - 6082 MX-Pro R3 Serial #: 170440419 - Asset ID: 13284201 Stryker Medical - 6082 MX-Pro R3 Serial #: 170440417 - Asset ID: 13284216 Stryker Medical - 6082 MX-Pro R3 Serial #: 110143178 - Asset ID: a0C8Y00000v2y3EUAQ Stryker Medical - 6082 MX-Pro R3 Serial #: 061140719 - Asset ID: Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163286 - Asset ID: a0CVU000026FM1R2AW Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128375 - Asset ID: a0CVU000026FN4H2AW Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163285 - Asset ID: a0CVU000026FPIu2AO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027384 - Asset ID: a0CVU000026Falh2AC Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-070366 - Asset ID: a0CVU000026FtvG2AS Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163291 - Asset ID: a0CVU000026Fu2l2AC Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-069114 - Asset ID: a0CVU000026G2Sw2AK Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128372 - Asset ID: a0CVU000026G6gj2AC Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128376 - Asset ID: a0CVU000026G6qT2AS Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07-050732 - Asset ID: a0CVU000026G8jg2AC Stryker Medical - 6252 Stair-Pro Serial #: 040239225 - Asset ID: a0CVU000026GCSY2A4 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027383 - Asset ID: a0CVU000026GJTl2AO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027380 - Asset ID: a0CVU000026GK5a2AG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128373 - Asset ID: a0CVU000026GM9z2AG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128377 - Asset ID: a0CVU000026GMcn2AG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-161613 - Asset ID: a0CVU000026GMhd2AG Stryker Medical - 6252 Stair-Pro Serial #: 050139289 - Asset ID: a0CVU000026GP4R2AW Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-412298 - Asset ID: a0CVU00002q32Ti2AI Stryker Medical - 6082 MX-Pro R3 Serial #: 110440965 - Asset ID: 13284200 Stryker Medical - 6082 MX-Pro R3 Serial #: 090940861 - Asset ID: 13284182 Stryker Medical - 6080 MX-Pro Serial #: 110143181 - Asset ID: 13284185 Stryker Medical - 6080 MX-Pro Serial #: 110440961 - Asset ID: 13284192 Stryker Medical - 6080 MX-Pro Serial #: 110143177 - Asset ID: 13284195 Stryker Medical - 6080 MX-Pro Serial #: 110143182 - Asset ID: 13284196 Stryker Medical - 6080 MX-Pro Serial #: 090940864 - Asset ID: 13284199 Stryker Medical - 6080 MX-Pro Serial #: 110143180 - Asset ID: 13284202 Stryker Medical - 6080 MX-Pro Serial #: 150140822 - Asset ID: 13284212 Stryker Medical - 6080 MX-Pro Serial #: 061140721 - Asset ID: 13284214
⚠️ Problem Description
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30412

Timeline

📞
Case Linked Oct 1, 1:02 AM
Case Number: 00531892
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 1, 10:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 57m
🚨 29.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 10:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-24T14:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Todd Fogiel Nov 24, 9:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 22h
🚗
Status: Tech Off Site by Todd Fogiel Nov 24, 5:42 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 31m
⏳ 1.8 business days
⏱️
▶
3 24x Labor Added Nov 25, 9:33 PM
24x Labor Added → Status: 04-Scheduled → 2x Labor Added
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 1d 3h
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
🏁
Status: Closed by Ben Saur Nov 25, 9:45 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 11m
⏳ 4.3 business days
📄
▶
2 Status: Ready to Bill Dec 1, 4:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247911

Bottlenecks

Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00531892
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Nov 24, 9:00 AM
Created
Oct 1, 9:01 AM
Invoice #
SM-247911

Work Details (26)

Name Type Status Qty Amount Date
WL-03020358 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020359 Labor Open 0.25 $0.00 Nov 25, 9:33 PM
WL-03020360 Travel Open 15 $0.00 Nov 25, 9:33 PM
WL-03020361 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020362 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020363 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020364 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020365 Labor Open 0.75 $0.00 Nov 25, 9:33 PM
WL-03020366 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020367 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020368 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020369 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020370 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020371 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020372 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020373 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020374 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020375 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020376 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020377 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020378 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020379 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020380 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020381 Labor Open 0.5 $0.00 Nov 25, 9:33 PM
WL-03020384 Labor Open 0.5 $0.00 Nov 25, 9:35 PM
WL-03020385 Travel Open 15 $0.00 Nov 25, 9:35 PM

Details