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← WO Overview

WO-01307152 ↗ ServiceMax

WAGONER EMS • Preventive Maintenance • PSM

📍 Wagoner EMS — 300 S.E. 3rd, Wagoner OK, 74467

Oct 1, 2025 → Dec 9, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 9)
✗ SLA Missed (39d late)
Dispatch 0.0d
Coordinators 56.3d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.3 days
Over SLA
Field Work
2.0 days
Billing
0.0 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Dec 9, 2025 (12 days late)
📅
50.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
19 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (3 reschedules)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Darrell Hendrix — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 3, 2025
Visit 2 Dec 5, 2025
Visit 3 Dec 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531893
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30413
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Roberts
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307152 (current) Invoiced
Preventive Maintenance • Darrell Hendrix
Created: Oct 1, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.0d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
04-Scheduled
0.0d
Reschedule
15.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8 KKelch called Jim to schedule for tomorrow between 12 and 2 pm. Customer confirmed. 

12/5/2025 DCH unit one was doing a transfer and truck is not available for us today to do the service of three assets to that truck need to reschedule


12/3 KKelch Jim called me back to schedule for 12/5 between 9 and 11 am. Customer confirmed. 

12/3 KKelch called Jim to schedule for 12/5 between 9 and 11 am. Left VM.

12/1 KKelch called Jim to reschedule for 12/4 between 9 and 11 am due to FSE experiencing icy and unsafe driving conditions. Left VM, placed in R/S

11/18 KKelch called Jim to reschedule for 12/1 between 9 and 11 am. Customer confirmed. 

11/10 KKelch called Jim to schedule for 11/17 between 9 and 11 am. Left VM.

10/20 KKelch called Jim to schedule for 11/3 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Completed preventive maintenance to all assets to customer fleet
🔍 Technician Findings
did preventive maintenance to all assets to customer fleet
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30413

Timeline

📞
Case Linked Oct 1, 1:02 AM
Case Number: 00531893
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 9:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Status: Assigned Oct 6, 9:53 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Oct 20, 10:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-03T15:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Nov 3, 12:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 3h
🚗
▶
3 13x Travel Added Nov 3, 8:25 PM
13x Travel Added → Status: 04-Scheduled → Status: Reschedule
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 7h 41m
🔄
Status: Reschedule by Darrell Hendrix
From: 04-Scheduled
To: Reschedule
Duration in Previous: 1m
🚨 11.4 business days
🗓️
▶
2 Status: Scheduled Nov 18, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-01T15:00:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Dec 1, 9:46 AM
From: Scheduled
To: Reschedule
Duration in Previous: 13d 0h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 9:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-05T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Dec 5, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
3 8x Labor Added Dec 5, 4:13 PM
8x Labor Added → Status: 04-Scheduled → Status: Reschedule
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site, 04-Scheduled
To: 04-Scheduled, Tech On Site
Duration in Previous: 4h 23m, 0m
🔄
Status: Reschedule by Darrell Hendrix
From: Tech On Site
To: Reschedule
Duration in Previous: 2m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Dec 9, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
▶
4 7x Labor Added Dec 9, 6:52 PM
7x Labor Added → Status: 04-Scheduled → Status: Completed → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 3h 41m
✔️
Status: Completed by Darrell Hendrix
From: 04-Scheduled
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Dec 11, 3:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 14, 8:00 PM
Invoice Number: SM-248779

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00531893
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Dec 9, 1:00 PM
Created
Oct 1, 9:03 AM
Invoice #
SM-248779

Work Details (28)

Name Type Status Qty Amount Date
WL-02995044 Travel Open 161 $0.00 Nov 3, 8:25 PM
WL-02995040 Labor Open 1 $0.00 Nov 3, 8:25 PM
WL-02995041 Labor Open 3.5 $0.00 Nov 3, 8:25 PM
WL-02995042 Travel Open 161 $0.00 Nov 3, 8:25 PM
WL-02995043 Labor Open 2.25 $0.00 Nov 3, 8:25 PM
WL-02995036 Labor Open 1.5 $0.00 Nov 3, 8:25 PM
WL-02995037 Labor Open 1.25 $0.00 Nov 3, 8:25 PM
WL-02995038 Labor Open 1.5 $0.00 Nov 3, 8:25 PM
WL-02995039 Labor Open 0.5 $0.00 Nov 3, 8:25 PM
WL-02995045 Parts Open 1 $0.00 Nov 3, 8:25 PM
WL-02995047 Parts Open 1 $9.02 Nov 3, 8:25 PM
WL-02995048 Parts Open 1 $267.30 Nov 3, 8:25 PM
WL-02995046 Parts Open 1 $9.02 Nov 3, 8:25 PM
WL-03028408 Labor Open 1 $0.00 Dec 5, 4:13 PM
WL-03028407 Labor Open 0.25 $0.00 Dec 5, 4:13 PM
WL-03028409 Labor Open 1 $0.00 Dec 5, 4:13 PM
WL-03028410 Labor Open 2.5 $0.00 Dec 5, 4:13 PM
WL-03028411 Travel Open 156 $0.00 Dec 5, 4:13 PM
WL-03028412 Labor Open 2.25 $0.00 Dec 5, 4:13 PM
WL-03028413 Travel Open 156 $0.00 Dec 5, 4:13 PM
WL-03028414 Parts Open 2 $31.46 Dec 5, 4:13 PM
WL-03032093 Labor Open 0.5 $0.00 Dec 9, 6:52 PM
WL-03032094 Labor Open 1 $0.00 Dec 9, 6:52 PM
WL-03032095 Labor Open 1 $0.00 Dec 9, 6:52 PM
WL-03032096 Labor Open 2.5 $0.00 Dec 9, 6:52 PM
WL-03032097 Travel Open 158 $0.00 Dec 9, 6:52 PM
WL-03032098 Labor Open 3 $0.00 Dec 9, 6:52 PM
WL-03032099 Travel Open 158 $0.00 Dec 9, 6:52 PM

Details