Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307157 ↗ ServiceMax

ANGEL CARE EMS • Preventive Maintenance • PSM

📍 Angel Care EMS-Beeville — 1105 West Corpus Christi, Beeville TX, 78102

Oct 1, 2025 → Nov 17, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Nov 15)
✗ SLA Missed (15d late)
Dispatch 0.0d
Coordinators 10.0d
Field Work 25.0d
Incomplete 1.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Field Work
25.0 days
Over SLA
Incomplete (excluded from total)
1.0 days
Created: Oct 1, 2025 Due: Nov 26, 2025 Completed: Nov 17, 2025 (9 days early)
📅
34.0 days Total Age
⏱️
25.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
33.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531895
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30415
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jerry Gonzales
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307157 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Oct 1, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 25.0 days stuck in "Completed"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Completed
25.0d / 1.0d SLA
Incomplete
1.0d
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13 KKelch called Jerry to schedule for 11/14 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
PM units
🔍 Technician Findings
Ferno Washington Inc - Power X1 Powered Cot: SNL:22S-026239: Asset ID:13247117 Note mattress is hooks are either missing or damage, This causes the mattress not attaching to the unit.
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30415

Timeline

📞
Case Linked Oct 1, 1:02 AM
Case Number: 00531895
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 1, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 6, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 0h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 13, 11:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-14T15:00:00.000+0000
🚨 25.0 business days
⚠️
Status: Incomplete by Anthony Wirth Nov 14, 11:43 PM
From: Completed, Scheduled
To: Incomplete, Completed
Duration in Previous: 32d 13h, 0m
⏳ 1.0 business days
⏱️
▶
3 15x Labor Added Nov 17, 11:08 AM
15x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Incomplete
To: 04-Scheduled
Duration in Previous: 2d 11h
✔️
Status: Completed by Anthony Wirth
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 6:37 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 7h, 0m
⏳ 1.7 business days
🧾
Invoice Created Nov 19, 9:14 PM
Invoice Number: SM-246918

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Completed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

📞
Case 00531895
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Nov 14, 10:00 AM
Created
Oct 1, 9:09 AM
Invoice #
SM-246918

Work Details (15)

Name Type Status Qty Amount Date
WL-03009745 Labor Open 2 $0.00 Nov 17, 11:08 AM
WL-03009746 Travel Open 150 $0.00 Nov 17, 11:08 AM
WL-03009747 Labor Open 0.75 $0.00 Nov 17, 11:08 AM
WL-03009748 Labor Open 0.16666666666667 $0.00 Nov 17, 11:08 AM
WL-03009749 Labor Open 0.75 $0.00 Nov 17, 11:08 AM
WL-03009750 Labor Open 0.16666666666667 $0.00 Nov 17, 11:08 AM
WL-03009751 Labor Open 0.75 $0.00 Nov 17, 11:08 AM
WL-03009752 Labor Open 0.16666666666667 $0.00 Nov 17, 11:08 AM
WL-03009753 Labor Open 0.75 $0.00 Nov 17, 11:08 AM
WL-03009754 Labor Open 0.16666666666667 $0.00 Nov 17, 11:08 AM
WL-03009755 Labor Open 0.75 $0.00 Nov 17, 11:08 AM
WL-03009756 Labor Open 0.16666666666667 $0.00 Nov 17, 11:08 AM
WL-03009757 Labor Open 0.33333333333333 $0.00 Nov 17, 11:08 AM
WL-03009758 Labor Open 2.0833333333333 $0.00 Nov 17, 11:08 AM
WL-03009759 Travel Open 125 $0.00 Nov 17, 11:08 AM

Details