Primary Delay147.0 days stuck in "Ready for Release"
⏱️
Total Delay1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
147.0d
On Hold
47.4d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/13/2026 RArnold - All devices completed on this case. This WO can be canceled
05/06/2026 RArnold - This is a duplicate WO. Last device on this case will be ANR. Once the other WO is closed. This WO can be canceled.
05/06/2026 Rharris: Left VM with Nicole at 470-451-5344, sent email to Rebecca and Many due to finding a previous email regarding retiring of this device from POC.
04/23/2026 YEspino Called 470-451-5344 to speak to Nicole over the devices in question. Was unable to speak to her or leave a message. Will try back another time.
04/09/2026 YEspino Called 470-451-5344 to speak to Nicole Jenkins to ask if her devices have come back from bench so that we can service for the recall in question. Was unable to speak to her so i left a message.
03/06/2026: ARoosa - Sent FU email to nicole.jenkins@emoryhealthcare.org requesting update on Trilogy EV300 Vent H328998715260
12/09/2025 EMartin per email from Nicole Jenkins on repair device was sent to bench Fady replied asking for update on bench status as there is no bench repair in PSMX at this time
11/03/2025 EMartin FCO will be completed with repair
10/02/2025 EMartin FCO will be completed with repair
04/23/2026 YEspino Called 470-451-5344 to speak to Nicole over the devices in question. Was unable to speak to her or leave a message. Will try back another time.
📞
Live Call_ Left Message
Completed Apr 9, 2026
04/09/2026 YEspino Called 470-451-5344 to speak to Nicole Jenkins to ask if her devices have come back from bench so that we can service for the recall in question. Was unable to speak to her so i left a message.
📧
Email
Completed Mar 6, 2026
03/06/2026: ARoosa - Sent FU email to nicole.jenkins@emoryhealthcare.org requesting update on Trilogy EV300 Vent H328998715260
Timeline
📞
Case Linked Oct 1, 10:27 AM
Case Number:00531994
Subject:URGENT Philips WO Request
Status:Closed
📋
Work Order Created Oct 1, 11:20 AM
Work Order:WO-01307214
Type:FCO
Priority:PC
✅
Status: Ready for Release by Erin MartinOct 2, 10:15 AM
From:Entered
To:Ready for Release
Duration in Previous:22h 55m
🚨147.0 business days
⏸️
Status: On Hold by Rebecca ArnoldMay 6, 4:33 PM
From:Ready for Release
To:On Hold
Duration in Previous:216d 6h
🚨47.9 business days
🚫
Status: Canceled by Rebecca ArnoldJul 15, 5:42 PM
From:On Hold
To:Canceled
Duration in Previous:70d 1h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)