Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307216 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Stop&Shop 499 — 100 Macy Street, Amesbury MA, 01913

Oct 1, 2025 → Oct 1, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Oct 7, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 4
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 1, 2025 Due: Oct 6, 2025 (312 days overdue)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532007
repair
Closed
Jessica tested it and it is working fine. She will call if they have any issues.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307216 (current) Invoice Pending
Repair • Level 1 Support
Created: Oct 1, 2025 • Closed: Oct 1, 2025
On Track
Invoice Pending • 316 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.8d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Jessica tested it and it is working fine. She will call if they have any issues.
🔍 Technician Findings
TS issue per CF
⚠️ Problem Description
Special Instructions: Touchscreen not responding to normal touch. Need to press several keys repeatedly to enter simple data.. Please check and confirm full functionality. Jessica tested it and it is working fine. She will call if they have any issues.
📄 Description
Merge KMY Kiosk

Timeline

📞
Case Linked Oct 1, 10:53 AM
Case Number: 00532007
Subject: repair
Status: Closed
📋
▶
3 Work Order Created Oct 1, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician: a0h5A00000HKEbuQAH, Level 1 Support
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 5:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 4m
💰
Status: Invoiced by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 16h 30m
🚨 88.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242610

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📞
Case 00532007
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Repair
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Oct 1, 11:21 AM
Invoice #
SM-242610

Details