Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307220 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #6570 — 3001 CALVARY DR, Raleigh NC, 27604

Oct 1, 2025 → Oct 1, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Oct 7, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 4
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 1, 2025 Due: Oct 6, 2025 (312 days overdue)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532012
repair
Closed
Cory confirmed that it is working as expected. she will call if there are any issues.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307220 (current) Invoice Pending
Repair • Level 1 Support
Created: Oct 1, 2025 • Closed: Oct 1, 2025
On Track
Invoice Pending • 316 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cory tested it and confirmed that it is working as expected. she will call if there are any issues.
🔍 Technician Findings
TS issue per CF
⚠️ Problem Description
Special Instructions: The touchscreen is difficult to use. It is not sensitive to the touch. You have to pound on it to get it to record. Please check and confirm full functionality. Cory tested it and confirmed that it is working as expected. she will call if there are any issues.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
Case Linked Oct 1, 10:57 AM
Case Number: 00532012
Subject: repair
Status: Closed
📋
▶
3 Work Order Created Oct 1, 11:33 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Level 1 Support
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 5:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 52m
💰
Status: Invoiced by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 16h 29m, 0m
🚨 88.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242610

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00532012
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Repair
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Oct 1, 11:33 AM
Invoice #
SM-242610

Details