Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307227 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Publix 1057 — 10638 Concord Road, Brentwood TN, 37027

Oct 1, 2025 → Oct 1, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Oct 7, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 4
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 1, 2025 Due: Oct 6, 2025 (312 days overdue)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532045
Closed
Showing on line after reboot 105447 KMY-120630950-940 10638 Concord Rd Brentwood TN 37027 Publix 1057 +16159418871 Publix, Publix, Publix Retail Yes Yes Deployed
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307227 (current) Invoice Pending
Connectivity • Level 1 Support
Created: Oct 1, 2025 • Closed: Oct 1, 2025
On Track
Invoice Pending • 316 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Showing on line after reboot 105447 KMY-120630950-940 10638 Concord Rd Brentwood TN 37027 Publix 1057 +16159418871 Publix, Publix, Publix Retail Yes Yes Deployed
🔍 Technician Findings
off line
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. Showing on line after reboot 105447 KMY-120630950-940 10638 Concord Rd Brentwood TN 37027 Publix 1057 +16159418871 Publix, Publix, Publix Retail Yes Yes Deployed
📄 Description
Merge KMY Kiosk

Timeline

📞
Case Linked Oct 1, 11:48 AM
Case Number: 00532045
Subject:
Status: Closed
📋
▶
3 Work Order Created Oct 1, 11:56 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician: a0h5A00000HKEbuQAH, Level 1 Support
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 5:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 29m
💰
Status: Invoiced by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 16h 29m, 0m
🚨 88.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242610

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00532045
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Oct 1, 11:56 AM
Invoice #
SM-242610

Details