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WO-01307249 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Preventive Maintenance • PSM

📍 Blue Grass Transportation - Jessamine County Sr. Ctr. — 111 HOOVER DRIVE, Nicholasville KY, 40356

Oct 1, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (66 biz days late)
Active: 88 biz days
🕐 Clock stopped: Canceled (Feb 11, 2026)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
88d
▶ Clock Running
Status: Assigned
Oct 1 → Feb 11, 2026
88 business days (counted)
Running total: 88 of ? biz days used
Created: Oct 1, 2025 Canceled: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Ready for Scheduling ▶ Running 0 0
Oct 1 → Feb 11 Assigned ▶ Running 88 88
Dispatch 0.0d
Coordinators 88.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
88.8 days
Over SLA
Created: Oct 1, 2025 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
88.8 days Total Age
⏱️
88.8d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
88.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00531876
inactive location - eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Preventative Maintenance Service https://www.ebiotrack.com/inspection.php?iid=30396
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Styles
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307249 (current) Canceled
Preventive Maintenance • Scott R Roberts
Created: Oct 1, 2025
Behind Schedule - Needs Attention
Canceled • 317 days old
🚨
Primary Delay 88.8 days stuck in "Assigned"
⏱️
Total Delay 88.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
88.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
WO not needed

12/29/2025 LHill-per text from Scott Roberts-.Also, if Lynx doesn't confirm, I can plant on visits to bluegrass transportation for the days this week. 

Yeah they have about 90 pm's left and I can possibly get to 5-10 per day depending on how many buses are available. 

I rarely get scheduled so they backed up.


12/26/25 RBerry- Will need to follow up with technician on 12/29/25 as he is on PTO.


12/23/35 RBerry- Per LYoder in ASC call, technician schedules this account himself with Scott Stiles as equipment is available. Can follow up with technician on where we are with these.


11/26/2025 CRamen Scott Roberts is booked solid for the next couple, weeks with PTO as well and Scott Roberts will be Coordinating with Scott Styles based off of vehicles availability 

⚠️ Problem Description
Inspection: Semi-Annual Preventative Maintenance Service https://www.ebiotrack.com/inspection.php?iid=30396

Timeline

📞
Case Linked Oct 1, 1:00 AM
Case Number: 00531876
Subject: inactive location - eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 1, 1:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 1, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 88.5 business days
🚫
Status: Canceled by Lauren Oberg Feb 11, 2:39 AM
From: Assigned
To: Canceled
Duration in Previous: 132d 14h

Bottlenecks

Assigned
Duration: 88.8 business days (threshold: 4.0 business hours)
Exceeded by 88.3 business days

🔗 Related Artifacts

📞
Case 00531876
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
N/A
Created
Oct 1, 1:05 PM
Invoice #
N/A

Details