Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307289 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Sam's Club #4825 — 1368 HIGDON FERRY RD, Hot Springs AR, 71913

Oct 1, 2025 → Oct 1, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Oct 7, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 4
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.2 days
Created: Oct 1, 2025 Due: Oct 7, 2025 (311 days overdue)
📅
0.0 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532043
higi
Closed
showing on line after reboot 15463 CSA-2016105583 1368 Higdon Ferry Road Hot Springs AR 71913 Sam's Club #4825 Sam's Club, Sam's Club, Sam's Club Retail Yes Yes Deployed This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307289 (current) Invoice Pending
Connectivity • Level 1 Support
Created: Oct 1, 2025 • Closed: Oct 1, 2025
On Track
Invoice Pending • 316 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
showing on line after reboot 15463 CSA-2016105583 1368 Higdon Ferry Road Hot Springs AR 71913 Sam's Club #4825 Sam's Club, Sam's Club, Sam's Club Retail Yes Yes Deployed
🔍 Technician Findings
off line
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. showing on line after reboot 15463 CSA-2016105583 1368 Higdon Ferry Road Hot Springs AR 71913 Sam's Club #4825 Sam's Club, Sam's Club, Sam's Club Retail Yes Yes Deployed This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
Case Linked Oct 1, 11:46 AM
Case Number: 00532043
Subject: higi
Status: Closed
📋
▶
4 Work Order Created Oct 1, 2:16 PM
Work Order Created → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Leona Coonrod
Technician: Level 1 Support
👷
Status: Assigned by Leona Coonrod
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Leona Coonrod
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 8:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 24m
💰
Status: Invoiced by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 1h 13m, 0m
🚨 88.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242610

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00532043
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Oct 1, 2:16 PM
Invoice #
SM-242610

Details