Per Dr Scott, she thinks it's an internet issue on their end but is rebooting.
Per Dr Scott, she forgot to reboot but will do it now.
Per Dr. Scott, unit is working after reboot. Still showing offline. She will have their tech support look at it and asked that I call back tomorrow.
**IMPORTANT** This is a Non-Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician must be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
Made several attempts to help the customer. Per Dr Scott, she thinks it's an internet issue on their end.
🔍Technician Findings
Made several attempts to help the customer. Per Dr Scott, she thinks it's an internet issue on their end.
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Per Dr Scott, she thinks it's an internet issue on their end but is rebooting.
Per Dr Scott, she forgot to reboot but will do it now.
Per Dr. Scott, unit is working after reboot. Still showing offline. She will have their tech support look at it and asked that I call back tomorrow.
Called Dr Scott back. Went to a full mb.
**IMPORTANT** This is a Non-Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician must be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Outbound to +17084655600
Completed Oct 1, 2025
Called Dr Scott back. Went to a full mb.
📋
Outbound to +17084655600
Completed Sep 30, 2025
Per Dr. Scott, unit is working after reboot. Still showing offline. She will have their tech support look at it and asked that I call back tomorrow.
📋
Outbound to +17084655600
Completed Sep 30, 2025
Per Dr Scott, she forgot to reboot but will do it now.
📋
Outbound to +17084655600
Completed Sep 30, 2025
Per Dr Scott, she thinks it's an internet issue on their end but is rebooting.
Timeline
📞
Case Linked Sep 30, 10:15 AM
Case Number:00531474
Subject:Higi. Customer asked that I call back Wednesday.
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Oct 1, 2:17 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:2m, 0m
👷
Technician Assigned by Kimberly Hardison
Technician:Level 1 Support
📄
Status: Ready to Bill by Timothy AmburgeyOct 2, 8:43 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 22m
💰
Status: Invoiced by Timothy AmburgeyOct 2, 9:56 AM
From:Ready to Bill, Invoiced
To:Invoiced, Invoice Pending
Duration in Previous:1h 13m, 0m
🚨131.9 business days
🧾
Invoice Created Apr 15, 6:58 AM
Invoice Number:SM-242610
Bottlenecks
Closed
Duration: 1.7 business days (threshold: 1.0 business days)