Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307295 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Wegmans 146 — 11950 Hopper Street, Reston VA, 20191

Oct 1, 2025 → Oct 1, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Oct 7, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 1, 2025 Completed: Oct 1, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0 / 4
Oct 1 → Oct 1 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Billing
0.2 days
Created: Oct 1, 2025 Due: Oct 7, 2025 (311 days overdue)
📅
0.0 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532044
higi
Closed
showing on line after reboot 106191 CSA-2016106071 11950 Hopper Street Reston VA 20191 Wegmans 146 7036212400 Wegmans, Wegmans, Wegmans Retail Yes Yes Deployed This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307295 (current) Invoice Pending
Connectivity • Level 1 Support
Created: Oct 1, 2025 • Closed: Oct 1, 2025
On Track
Invoice Pending • 316 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
showing on line after reboot 106191 CSA-2016106071 11950 Hopper Street Reston VA 20191 Wegmans 146 7036212400 Wegmans, Wegmans, Wegmans Retail Yes Yes Deployed
🔍 Technician Findings
off line
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. showing on line after reboot 106191 CSA-2016106071 11950 Hopper Street Reston VA 20191 Wegmans 146 7036212400 Wegmans, Wegmans, Wegmans Retail Yes Yes Deployed This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📞
Case Linked Oct 1, 11:47 AM
Case Number: 00532044
Subject: higi
Status: Closed
📋
▶
3 Work Order Created Oct 1, 2:21 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Level 1 Support
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 8:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 21m
💰
Status: Invoiced by Timothy Amburgey Oct 2, 9:56 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 1h 13m, 0m
🚨 88.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-242610

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00532044
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Oct 1, 2:21 PM
Invoice #
SM-242610

Details