Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307331 ↗ ServiceMax

HCA Urgent Care • Part Order • PSM

📍 CareNow Irving #21521 — 2675 N.Belt Line Rd, Irving TX, 75062

Oct 1, 2025 → Jan 15, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Invoiced (Jan 15)
⏸ 16d excluded (parts wait + holding)
✗ SLA Missed (60d late)
Dispatch 0.3d
Material Management 12.2d
Coordinators 64.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Material Management
12.2 days
Over SLA
Coordinators
64.0 days
Over SLA
Billing
0.0 days
Created: Oct 1, 2025 Due: Nov 3, 2025 Completed: Jan 15, 2026 (72 days late)
📅
76.5 days Total Age
⏱️
64.0d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
71.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532153
quote needed
Closed
Q-00030398 Asset ID: 6148406 Model: Welch Allyn - 73MT - Connect Spot Monitor Model Type: Vital Signs Monitor Nurse cart is dying, battery is showing half full. 1x - Batt22 *Customer would like the battery shipped directly to them.
Priority
High
Origin
Phone
Reason
New Case
Contact
Natalia Carpenter
Owner
Sherry Reich
Created
Oct 1, 2025
Work Orders from this Case (1)
WO-01307331 (current) Invoiced
Part Order • Customer Part Sale
Created: Oct 1, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 64.0 days stuck in "Reschedule"
⏱️
Total Delay 71.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
12.2d / 3.0d SLA
Reschedule
64.0d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z1286670366512511 Customer Requested Parts Order
⚠️ Problem Description
Q-00030398 Asset ID: 6148406 Model: Welch Allyn - 73MT - Connect Spot Monitor Model Type: Vital Signs Monitor Nurse cart is dying, battery is showing half full. 1x - Batt22 *Customer would like the battery shipped directly to them.

Timeline

📞
Case Linked Oct 1, 3:10 PM
Case Number: 00532153
Subject: quote needed
Status: Closed
📋
2 Work Order Created Oct 1, 4:04 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Oct 1, 6:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 31m
🚨 12.7 business days
🔩
2 2x Parts Added Oct 17, 7:41 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 1h
🚨 64.5 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 1:53 PM
From: Reschedule, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 89d 19h, 0m
📄
3 Status: Ready to Bill Jan 15, 3:01 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Jan 26, 1:31 PM
Invoice Number: SM-251275

Bottlenecks

Awaiting Parts
Duration: 12.2 business days (threshold: 3.0 business days)
Exceeded by 9.2 business days
Reschedule
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days

🔗 Related Artifacts

📞
Case 00532153
Closed
📦
Parts Order 00082788
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Oct 1, 4:04 PM
Invoice #
SM-251275

Work Details (2)

Name Type Status Qty Amount Date
WL-02975585 Parts Open 1 $157.95 Oct 17, 7:41 PM
WL-02975586 Expenses Open 1 $16.50 Oct 17, 7:41 PM

Details