Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307471 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Passaic — 394 Broadway STE 100, Passaic NJ, 07055

Oct 2, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 5, 2025
🕐 Clock stopped: Completed (Dec 15)
⏸ 71d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 51.8d
Coordinators 1.2d
Billing 13.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
51.8 days
Over SLA
Coordinators
1.2 days
Billing
13.6 days
Over SLA
Created: Oct 2, 2025 Due: Dec 5, 2025 Completed: Dec 15, 2025 (9 days late)
📅
52.8 days Total Age
⏱️
51.8d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
62.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532403
Follow up to WO-01295534
Closed
Follow up to WO-01295534 Inspection #: 29101 Asset ID: 13115237 Model: Midmark - 626-003 Notes: Damaged Foot/Hand Control -Â Both controls do not work due to battery corrosion Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Juan Archila
Owner
Virtual Tech
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307471 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 2, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 51.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 62.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
51.8d / 3.0d SLA
Reschedule
1.2d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
13.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01295534 Inspection #: 29101 Asset ID: 13115237 Model: Midmark - 626-003 Notes: Damaged Foot/Hand Control -Â Both controls do not work due to battery corrosion Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=68679

Timeline

📞
Case Linked Oct 2, 10:40 AM
Case Number: 00532403
Subject: Follow up to WO-01295534
Status: Closed
📋
▶
3 Work Order Created Oct 2, 1:14 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082830
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
🚨 52.0 business days
🔩
▶
2 3x Parts Added Dec 12, 5:25 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 71d 5h
⏳ 1.8 business days
✔️
▶
4 Status: Completed Dec 15, 9:36 AM
Status: Completed → Labor Added → Technician Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.066666666666667
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 2:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 3h
🧾
▶
2 Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 51.8 business days (threshold: 3.0 business days)
Exceeded by 48.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days

🔗 Related Artifacts

📞
Case 00532403
Closed
📦
Parts Order 00082830
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 2, 1:14 PM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03036340 Parts Open 1 $811.35 Dec 12, 5:25 PM
WL-03036341 Parts Open 1 $1,143.45 Dec 12, 5:25 PM
WL-03036342 Expenses Open 1 $21.07 Dec 12, 5:25 PM
WL-03037695 Labor Open 0.066666666666667 $30.64 Dec 15, 9:37 AM

Details