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WO-01307614 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Augusta Transitional Center — 601 taylor Street, Augusta GA, 30901

Oct 3, 2025 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (108 biz days late)
Active: 128 biz days
🕐 Clock stopped: Tech Off Site (Apr 13, 2026)
▶ Clock Running
Status: Created
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Oct 3 → Nov 5, 2025
22 business days (counted)
Running total: 22 of ? biz days used
88d
▶ Clock Running
Status: On Hold
Nov 5 → Mar 18, 2026
88 business days (counted)
Running total: 110 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Apr 3, 2026
12 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 3 → Apr 9, 2026
4 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 13, 2026
2 business days (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 128 of ? biz days used
Created: Oct 3, 2025 Tech Off Site: Apr 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 3 Created ▶ Running 0 0
Oct 3 → Nov 5 Ready for Scheduling ▶ Running 22 22
Nov 5 → Mar 18 On Hold ▶ Running 88 110
Mar 18 → Apr 3 Ready for Scheduling ▶ Running 12 122
Apr 3 → Apr 9 Assigned ▶ Running 4 126
Apr 9 → Apr 13 Scheduled ▶ Running 2 128
Apr 13 → Apr 13 Tech On Site ▶ Running 0 128
Dispatch 0.0d
Holding 89.0d (excluded)
Coordinators 43.3d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
89.0 days
Coordinators
43.3 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Oct 3, 2025 Due: Dec 31, 2025 Completed: Apr 14, 2026 (103 days late)
📅
129.5 days Total Age
⏱️
89.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
39.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532642
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=30484 Invoice Flag ATTENTION. This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Francine Holmes-Brawner
Owner
Shelby Robinson
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307614 (current) Invoiced
Inspection • Henry Holmes
Created: Oct 3, 2025 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 316 days old
🚨
Primary Delay 89.0 days stuck in "On Hold"
⏱️
Total Delay 39.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.0d / 1.0d SLA
On Hold
89.0d
Assigned
4.3d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 AJinerson - Received email back from POC Gail confirming tech visit for Monday, 4/13 with eta between 11am-1pm.

Sent email back w/ tech name, list of tools, and asking for below info.

POC on-site:

Arrival instructions:

Special requirements:


4/6/26 AJinerson - Called updated POC Gail. Went straight to VM. Left VM for Gail regarding scheduling. 


4/3/26 AJinerson - Sent email to POC Gail offering tech visit on Monday, 4/13 with eta between 11am-1pm.


03/18/2026 DNakoff - POC Updated moved back to RFS.


11/05/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


11/05/2025 LHill-sent email to Francine Holmes-Brawner at fholmesbrawner@teamcenturion.com to confirm contact & equipment.


11/05/2025 LHill-Called 706-855-4869. It rang until it disconnected.


11/04/2025 LHill-Called 706-855-4869 back and spoke with Woodell. She took my information and will have someone to call me back.


11/04/2025 LHill-Called 

706-855-4869 for Francine Holmes. Lady advised she no longer works there and hung up.


10/31/2025 LHill-sent email to Francine Holmes-Brawner at fholmesbrawner@teamcenturion.com to confirm contact & equipment.


10/31/2025 LHill-Called 706-855-4869 for Francine Holmes-Brawner-was unable to leave a message.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 12 https://www.ebiotrack.com/inspection.php?iid=30484 Invoice Flag ATTENTION. This customer requires a quote on all repairs.

Timeline

📞
Case Linked Oct 3, 1:00 AM
Case Number: 00532642
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 3, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
⏸️
Status: On Hold by Laura Hill Nov 5, 9:15 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 33d 0h
🚨 89.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Mar 18, 11:22 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 133d 1h
🚨 13.0 business days
👷
▶
2 Technician Assigned Apr 3, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 5h
⏳ 4.8 business days
🗓️
▶
2 Status: Scheduled Apr 9, 10:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-04-13T15:00:00.000+0000, 2026-04-13T12:00:00.000+0000, 2026-04-13T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Henry Holmes Apr 13, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
🚗
Status: Tech Off Site by Henry Holmes Apr 13, 12:58 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 2m
⏱️
▶
2 5x Labor Added Apr 13, 11:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10h 50m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Apr 15, 9:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Apr 19, 11:31 PM
Invoice Number: SM-259268

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Henry Holmes
Scheduled
Apr 13, 11:00 AM
Created
Oct 3, 9:15 AM
Invoice #
SM-259268

Work Details (5)

Name Type Status Qty Amount Date
WL-03184745 Labor Open 3.75 $0.00 Apr 13, 11:47 PM
WL-03184746 Labor Open 1.25 $1,195.00 Apr 13, 11:47 PM
WL-03184747 Labor Open 3.25 $0.00 Apr 13, 11:47 PM
WL-03184748 Travel Open 170 - Apr 13, 11:47 PM
WL-03184749 Travel Open 170 - Apr 13, 11:47 PM

Details