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WO-01307619 ↗ ServiceMax

Arcamed • Inspection • PSM

📍 Arcamed — 5101 Decatur Blvd, Indianapolis IN, 46241

Oct 3, 2025 → May 13, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (May 13)
⏸ 182d excluded (parts wait + holding)
✗ SLA Missed (12d late)
Dispatch 0.0d
Material Management 131.1d
Coordinators 28.2d
Field Work 1.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
131.1 days
Over SLA
Coordinators
28.2 days
Over SLA
Field Work
1.8 days
Over SLA
Created: Oct 3, 2025 Due: May 22, 2026 Completed: May 13, 2026 (9 days early)
📅
158.8 days Total Age
⏱️
131.1d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
151.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532664
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30490
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Sobera
Owner
Shelby Robinson
Created
Oct 3, 2025
Work Orders from this Case (1)
WO-01307619 (current) Closed
Inspection • Vincent Nyathi
Created: Oct 3, 2025 • Closed: May 13, 2026
Completed with significant delays
Closed • 223 days old
🚨
Primary Delay 131.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 151.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
16.9d / 0.5d SLA
Awaiting Parts
131.1d / 3.0d SLA
Reschedule
4.0d / 2.0d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


05/04/2026 LHill-called 440-409-8456. spoke with Brandon Sobera. confirmed address and 5/12 with tech arrival between 8-10. He is good with that.


04/28/26 - VNyathi -- PM Parts received


10/27/2025 CRamen @[Vincent Nyathi]​ did you order the PM kits? @[Lawrence Yoder]​ 


10/16/2025 - VNyathi - This will require PM kit before scheduling

🔧 Work Performed
Installed PM Kit. Completed EST/ Manufacturer PM Procedure. Passed and returned to service.
🔍 Technician Findings
Inspected one tuttnauer autoclave
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30490

Timeline

📞
Case Linked Oct 3, 7:00 AM
Case Number: 00532664
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 3, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 3, 3:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 36m
🚨 17.0 business days
📦
▶
2 Parts Requested Oct 27, 10:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Vincent Nyathi
From: Assigned
To: Awaiting Parts
Duration in Previous: 24d 7h
🚨 131.2 business days
🔩
▶
2 2x Parts Added Apr 28, 8:50 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Vincent Nyathi
From: Awaiting Parts
To: Reschedule
Duration in Previous: 182d 22h
⏳ 4.4 business days
👷
▶
4 Technician Assigned May 4, 3:15 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 5d 18h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-12T12:45:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Vincent Nyathi May 12, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
⏱️
▶
2 5x Labor Added May 13, 2:19 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 16h 22m, 0m

Bottlenecks

Assigned
Duration: 16.9 business days (threshold: 4.0 business hours)
Exceeded by 16.4 business days
Awaiting Parts
Duration: 131.1 business days (threshold: 3.0 business days)
Exceeded by 128.1 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📞
Case 00532664
Closed
📦
Parts Order 00084262
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
May 12, 8:45 AM
Created
Oct 3, 9:35 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03204581 Parts Open 1 $836.56 Apr 28, 8:50 PM
WL-03204582 Expenses Open 1 $29.26 Apr 28, 8:50 PM
WL-03224286 Labor Open 0.5 $65.00 May 13, 2:19 AM
WL-03224287 Labor Open 2 $149.00 May 13, 2:19 AM
WL-03224288 Labor Open 0.58333333333333 $97.50 May 13, 2:19 AM
WL-03224289 Travel Open 31 $45.26 May 13, 2:19 AM
WL-03224290 Travel Open 31 $0.00 May 13, 2:19 AM

Details