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WO-01307809 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 CRC East Boise - EBCRC — 2366 Old Penitentiary Road, Boise ID, 83720

Oct 6, 2025 → Feb 7, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Feb 7)
✗ SLA Missed (99d late)
Dispatch 0.0d
Coordinators 92.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
92.1 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Jan 30, 2026 Completed: Feb 7, 2026 (7 days late)
📅
90.0 days Total Age
⏱️
49.4d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
85.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532999
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment: 17 https://www.ebiotrack.com/inspection.php?iid=30509 This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Johnson
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307809 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: Feb 7, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 49.4 days stuck in "Assigned"
⏱️
Total Delay 85.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.5d / 1.0d SLA
Assigned
49.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Scheduled
9.2d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-26 Mburris set appt tech was on PTO and is booked up this week

CONFIRMED


Scheduling ahead needed: No 

Certain day or time: Nursing is usually on site Tuesdays and Thursdays from 0830-1600   

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 

 


01/05/2026 LHill-rec'd email from Amanda Johnson-Nursing is usually on site Tuesdays and Thursdays from 0830-1600 

See logged email.


01/05/2026 LHill-sent email to Amanda Johnson-Can you please answer the questions in the email below so we can work on scheduling.

See logged email.


12/30/2025 LHill-rec'd email from Amanda Parker-I'm forwarding this to Amanda Johnson. She is the HSA for EBCRC. "Johnson, Amanda" <ajohnson15@TeamCenturion.com>

See logged email.


12/30/2025 LHill-sent email to Amanda Parker at aparker5@teamcenturion.com to confirm contact & equipment.


12/30/2025 LHill-Called 208-334-4805 for Amanda Parker and can't get through to speak with anyone or to leave a message.


12/16/25 RBerry- Emailed Amanda Parker to discuss scheduling. See logged email.


12/11/25 RBerry- 12/11/25 RBerry- LM with Amanda Parker to discuss scheduling on WO-01307819


11/17/25 RCook- Emailed Dylan Nakoff to confirm what due date should be. Due date in EBT is 12/4/25 but the initial inspection was completed on 1/24/25. 

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 16 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Annual Inspection Service Equipment: 17 https://www.ebiotrack.com/inspection.php?iid=30509 This customer requires a quote on all repairs.
⚠️ Problem Description
Annual Inspection Service Equipment: 17 https://www.ebiotrack.com/inspection.php?iid=30509 This customer requires a quote on all repairs.

Timeline

📞
Case Linked Oct 5, 1:00 AM
Case Number: 00532999
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 13, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 6h
🚨 49.9 business days
✔️
▶
2 Status: Completed Dec 19, 10:23 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.2 business days
⚠️
Status: Incomplete by Nicholas Willick Dec 22, 10:38 AM
From: Closed, Incomplete
To: Incomplete, Ready for Scheduling
Duration in Previous: 2d 12h, 0m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 3:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-03T17:00:00.000+0000
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Nicholas Willick Feb 2, 2:44 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 6d 22h
🗓️
▶
2 Status: Scheduled Feb 3, 12:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-03T18:00:00.000+0000
⏳ 4.0 business days
✔️
▶
3 Status: Completed Feb 7, 7:32 AM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 70
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Feb 10, 2:13 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253507
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 49.4 business days (threshold: 4.0 business hours)
Exceeded by 48.9 business days
Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532999
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Feb 3, 1:00 PM
Created
Oct 6, 10:36 AM
Invoice #
SM-253507

Work Details (5)

Name Type Status Qty Amount Date
WL-03096508 Labor Open 1.5 $0.00 Feb 7, 7:37 AM
WL-03096509 Labor Open 1.5 $1,195.00 Feb 7, 7:37 AM
WL-03096510 Labor Open 1.5 $0.00 Feb 7, 7:37 AM
WL-03096511 Travel Open 70 - Feb 7, 7:37 AM
WL-03096512 Travel Open 70 - Feb 7, 7:37 AM

Details