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WO-01307814 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Preventive Maintenance • PSM

📍 Blue Grass Transportation - Mercer County Sr. Ctr. — 1475 LOUISVILLE ROAD, Harrodsburg KY, 40330

Oct 6, 2025 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (101 biz days late)
Active: 120 biz days
🕐 Clock stopped: Canceled (Apr 2, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
120d
▶ Clock Running
Status: Assigned
Oct 6 → Apr 2, 2026
120 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 120 of ? biz days used
Created: Oct 6, 2025 Canceled: Apr 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 0
Oct 6 → Apr 2 Assigned ▶ Running 120 120
Apr 2 → Apr 2 Entered ▶ Running 0 120
Dispatch 0.1d
Coordinators 121.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
121.0 days
Over SLA
Created: Oct 6, 2025 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
121.0 days Total Age
⏱️
121.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
120.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532285
sent chatter showing inspection 1 10/2, 10/3
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30467
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angela Russell
Owner
Jessica Sells
Created
Oct 2, 2025
Work Orders from this Case (1)
WO-01307814 (current) Canceled
Preventive Maintenance
Created: Oct 6, 2025
Behind Schedule - Needs Attention
Canceled • 313 days old
🚨
Primary Delay 121.0 days stuck in "Assigned"
⏱️
Total Delay 120.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
121.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/26 NatoshaB - WO is 6 mos old and still in assigned status. Please cancel (newer WO in system already)

12/29/2025 LHill-per text from Scott Roberts-.Also, if Lynx doesn't confirm, I can plant on visits to bluegrass transportation for the days this week. 

Yeah they have about 90 pm's left and I can possibly get to 5-10 per day depending on how many buses are available. 

I rarely get scheduled so they backed up.


12/26/25 RBerry- Will need to follow up with technician on 12/29/25 as he is on PTO.


12/23/35 RBerry- Per LYoder in ASC call, technician schedules this account himself with Scott Stiles as equipment is available. Can follow up with technician on where we are with these.


11/26/2025 CRamen Scott Roberts is booked solid for the next couple, weeks with PTO as well and Scott Roberts will be Coordinating with Scott Styles based off of vehicles availability 

⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30467

Timeline

📞
Case Linked Oct 2, 1:01 AM
Case Number: 00532285
Subject: sent chatter showing inspection 1 10/2, 10/3
Status: Closed
⏳ 3.0 business days
📋
▶
4 Work Order Created Oct 6, 10:43 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Hod6IQAR, Scott R Roberts
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🚨 121.0 business days
🆕
Status: Entered by Natosha Beierschmitt Apr 2, 6:21 PM
From: Assigned
To: Entered
Duration in Previous: 178d 7h
🚫
Status: Canceled by Stephanie Ramen Apr 2, 6:52 PM
From: Entered
To: Canceled
Duration in Previous: 30m

Bottlenecks

Assigned
Duration: 121.0 business days (threshold: 4.0 business hours)
Exceeded by 120.5 business days

🔗 Related Artifacts

📞
Case 00532285
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Unassigned
Scheduled
N/A
Created
Oct 6, 10:43 AM
Invoice #
N/A

Details