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WO-01307816 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 Idaho Correctional Institution-Orofino — 381 West Hospital Drive, Orofino ID, 83544

Oct 6, 2025 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (81 biz days late)
Active: 100 biz days
🕐 Clock stopped: Tech Off Site (Mar 5, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 4 of ? biz days used
90d
▶ Clock Running
Status: Assigned
Oct 13 → Feb 25, 2026
90 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 4, 2026
5 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 100 of ? biz days used
Created: Oct 6, 2025 Tech Off Site: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 13 Ready for Scheduling ▶ Running 4 4
Oct 13 → Feb 25 Assigned ▶ Running 90 94
Feb 25 → Mar 4 Scheduled ▶ Running 5 99
Mar 4 → Mar 5 Tech On Site ▶ Running 1 100
Dispatch 0.0d
Coordinators 100.7d
Field Work 2.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
100.7 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Feb 27, 2026 Completed: Mar 5, 2026 (5 days late)
📅
101.0 days Total Age
⏱️
90.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
98.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533012
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment: 46 https://www.ebiotrack.com/inspection.php?iid=30522 This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Shriver
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307816 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 313 days old
🚨
Primary Delay 90.0 days stuck in "Assigned"
⏱️
Total Delay 98.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
90.0d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-25 Mburris email from POC Amanda to set 3-3 with an arrival window between 11am and 1pm

2-25 Mburris email sent to POC

2-25 Mburris LM on Vmail for POC

1-30 Mburris called site LM on Vmail 

11/17/25 RCook- Emailed Dylan Nakoff to confirm what due date should be. Due date in EBT is 12/4/25 but the initial inspection was 2/20/25

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 50 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 46 https://www.ebiotrack.com/inspection.php?iid=30522 This customer requires a quote on all repairs.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 46 https://www.ebiotrack.com/inspection.php?iid=30522 This customer requires a quote on all repairs.

Timeline

📞
Case Linked Oct 5, 1:01 AM
Case Number: 00533012
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 6, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 13, 4:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 6h
🚨 90.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 1:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-03T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 2, 11:31 AM
Scheduled For: 2026-03-04T18:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Mar 3, 2:34 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Michah Brackett Mar 4, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
🚗
Status: Tech Off Site by Michah Brackett Mar 4, 9:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 15m
⏱️
▶
2 7x Labor Added Mar 5, 5:13 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 19h 52m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Mar 9, 1:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 39.0 business days
🧾
Invoice Created Apr 30, 11:31 PM
Invoice Number: SM-255991

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 90.0 business days (threshold: 4.0 business hours)
Exceeded by 89.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00533012
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Mar 4, 1:00 PM
Created
Oct 6, 10:45 AM
Invoice #
SM-255991

Work Details (9)

Name Type Status Qty Amount Date
WL-03128011 Expenses Open 1 $0.00 Mar 3, 2:34 PM
WL-03128012 Expenses Open 1 $0.00 Mar 3, 2:34 PM
WL-03132208 Labor Open 6 $0.00 Mar 5, 5:13 PM
WL-03132209 Labor Open 0.5 $0.00 Mar 5, 5:13 PM
WL-03132210 Labor Open 4 $1,495.00 Mar 5, 5:13 PM
WL-03132211 Labor Open 6 $0.00 Mar 5, 5:13 PM
WL-03132212 Travel Open 460 - Mar 5, 5:13 PM
WL-03132213 Travel Open 10 - Mar 5, 5:13 PM
WL-03132214 Travel Open 460 - Mar 5, 5:13 PM

Details