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WO-01307819 ↗ ServiceMax

Centurion of Idaho • Inspection • PSM

📍 Correctional Alternative Placement Program - MVTC — 15505 S. Pleasant Valley Road, Kuna ID, 83634

Oct 6, 2025 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (122 biz days late)
Active: 141 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 13, 2025
4 business days (counted)
Running total: 4 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Oct 13 → Dec 18, 2025
45 business days (counted)
Running total: 49 of ? biz days used
60d
▶ Clock Running
Status: On Hold
Dec 18 → Mar 18, 2026
60 business days (counted)
Running total: 109 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Apr 23, 2026
26 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 30, 2026
5 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 141 of ? biz days used
Created: Oct 6, 2025 Completed: May 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0
Oct 6 → Oct 13 Ready for Scheduling ▶ Running 4 4
Oct 13 → Dec 18 Assigned ▶ Running 45 49
Dec 18 → Mar 18 On Hold ▶ Running 60 109
Mar 18 → Apr 23 Ready for Scheduling ▶ Running 26 135
Apr 23 → Apr 23 Assigned ▶ Running 0 135
Apr 23 → Apr 30 Scheduled ▶ Running 5 140
Apr 30 → May 1 Tech On Site ▶ Running 1 141
Dispatch 0.0d
Holding 60.7d (excluded)
Coordinators 82.8d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
60.7 days
Coordinators
82.8 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Oct 6, 2025 Due: Dec 31, 2025 Completed: May 1, 2026 (120 days late)
📅
141.6 days Total Age
⏱️
60.7d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533013
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment: 50 https://www.ebiotrack.com/inspection.php?iid=30523 This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Johnson
Owner
Shelby Robinson
Created
Oct 5, 2025
Work Orders from this Case (1)
WO-01307819 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 6, 2025 • Closed: May 1, 2026
Completed with significant delays
Invoiced • 313 days old
🚨
Primary Delay 60.7 days stuck in "On Hold"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.0d / 1.0d SLA
Assigned
45.1d / 0.5d SLA
On Hold
60.7d
Scheduled
5.7d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


04/23/2026 LHill-rec'd email from Amanda Parker-That's perfect. Thank you. 

See logged email.


04/23/2026 LHill-sent email to Amanda Parker-We have Thursday, 04/30 available with tech arriving between 8AM-10AM. Will that work for you?


04/23/2026 LHill-rec'd email from Amanda Parker-Good morning Laura,

I was under the understanding that this inspection was completed when they came and did the Treasure Valley CRC. I spoke to the guy and he was coming here after.    

As far as answering the questions, I will be the point of contact. My cell is 951-809-6010. Someone is onsite 24/7 so whatever day and time works for you I can make work. Whoever comes on site will need a photo ID and they'll stop at the front and check in. They'll call for one of my staff to escort them back to medical. 

See logged email.


04/23/2026 LHill-sent email to Amanda Parker-Please see the email thread below. We need to get this scheduled ASAP. Please advise.

See logged email.


04/22/2026 LHill-rec'd email from Amanda Johnson-

I am adding in Amanda Parker as Dawn appears to be working night shift currently .


04/22/2026 LHill-sent email to Dawn Harrison-Please see the email below. The inspection is past due and we need to get this scheduled ASAP.

See logged email.


Moved from on hold to RFS on 3/18/2026.


01/20/2026 DNakoff - Please reach out to Dawn Harrison DHarrison3@TeamCenturion.com


12/18/2025 LHill-rec'd auto reply from Amanda Parker-I will be out of the office starting Thursday, 12/18/2025, and will return Tuesday, 12/23/2025. I will have limited access to emails and Teams during this time. If you have an urgent issue, please contact Dawn Harrison at DHarrison3@TeamCenturion.com. See logged email.


12/18/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 


12/18/2025 LHill-sent email to Amanda Parker at aparker5@teamcenturion.com to discuss scheduling.


12/18/2025 LHill-LM at 951-809-6010 for Amanda Parker to discuss scheduling. Unable to log call in RC.


12/16/25 RBerry- Emailed Amanda Parker to discuss scheduling. See logged email.


12/11/25 RBerry- LM with Amanda Parker to discuss scheduling. 


12/11/25 Rberry- Spoke with Amanda Johnson, states she is no longer the contact for this location. The correct contact is Amanda Parker at 951-809-6010. Chattered DNakoff to have contact updated. Could not log call in RC. Logged call manually.


11/17/25 RCook- Emailed Dylan Nakoff to confirm what due date should be. Due date in EBT is 12/4/25 but the initial inspection was completed on 1/7/25.

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 46 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Initial Annual Inspection Service Equipment: 50 https://www.ebiotrack.com/inspection.php?iid=30523 This customer requires a quote on all repairs.
⚠️ Problem Description
Initial Annual Inspection Service Equipment: 50 https://www.ebiotrack.com/inspection.php?iid=30523 This customer requires a quote on all repairs.

Timeline

📞
Case Linked Oct 5, 1:01 AM
Case Number: 00533013
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Oct 6, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Oct 13, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 6h
🚨 45.0 business days
⏸️
Status: On Hold by Laura Hill Dec 18, 1:17 PM
From: Assigned
To: On Hold
Duration in Previous: 65d 21h
🚨 61.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Mar 18, 10:37 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 89d 20h
🚨 27.0 business days
👷
2 Technician Assigned Apr 23, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36d 2h
📅
2 Dispatch Scheduled Apr 23, 2:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1h 11m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michah Brackett Apr 30, 10:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
✔️
3 Status: Completed May 1, 12:49 AM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 4, 70
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton May 1, 2:24 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 29m, 0m
🚨 21.0 business days
🧾
Invoice Created Jun 1, 5:31 PM
Invoice Number: SM-260815

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00533013
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michah Brackett
Scheduled
Apr 30, 12:00 PM
Created
Oct 6, 10:49 AM
Invoice #
SM-260815

Work Details (5)

Name Type Status Qty Amount Date
WL-03210348 Labor Open 1.5 $0.00 May 1, 12:54 AM
WL-03210349 Labor Open 4 $1,495.00 May 1, 12:54 AM
WL-03210350 Labor Open 1.5 $0.00 May 1, 12:54 AM
WL-03210351 Travel Open 70 - May 1, 12:54 AM
WL-03210352 Travel Open 70 - May 1, 12:54 AM

Details