Total Delay103.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
96.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3-6 Mburris called site spoke with Mary advised tech is out sick she said Mondays are no good and wants 3-10 10am
3-5 Mburris called spoke with Mary and set 3-6 between 10am and 11:30am
3-2 Mburris email sent to POC
2-26 Mburris Lm on Vmail for POC
12-31 Mburris email sent to POC
12-31 Mburris called LM on Vmail
12/15/25 RBerry- Received email from Mary Stoner stating: Yes, I would be the correct individual to work with to schedule this inspection
The technician will need to be escorted for this visit
Sent email to Mary Stoner to confirm if a background check is needed. See logged email.
12/11/25 RBerry- Emailed Mary Stoner to discuss scheduling. See logged email.
12/11/25 RBerry- LM with Mary Stoner to discuss scheduling.
🔧Work Performed
INSPECTED OR CALIBRATED OR BOTH 117 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍Technician Findings
Annual Inspection Service
116 Pcs
https://www.ebiotrack.com/inspection.php?iid=30520
⚠️Problem Description
Annual Inspection Service
116 Pcs
https://www.ebiotrack.com/inspection.php?iid=30520
📋
Outbound to +12086146624
Completed Mar 6, 2026
3-6 Mburris called site spoke with Mary advised tech is out sick she said Mondays are no good and wants 3-10 10am
📋
Outbound to +12086146624
Completed Mar 5, 2026
3-5 Mburris called spoke with Mary and set 3-6 between 10am and 11:30am
📧
Email: EMSAR Request for service at Idaho State Correctional Center
Completed Mar 2, 2026
To: mstoner@teamcenturion.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Center
Body:
Hi Mary Stoner,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Idaho State Correctional Center. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3-6 with an arrival window between 10am and 11:30am. P
📋
Outbound to +12086146624
Completed Feb 26, 2026
2-26 Mburris Lm on Vmail for POC
📧
Email: EMSAR Request for service at Idaho State Correctional Center
Completed Dec 31, 2025
To: mstoner@teamcenturion.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Center
Body:
Hi Mary Stoner,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Idaho State Correctional Center. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 1-9 with an arrival window between 9am and 10:30am. Pl
📞
Call
Completed Dec 31, 2025
12-31 Mburris called LM on Vmail
📋
Outbound to +12086146624
Completed Dec 31, 2025
📧
Email:Re: EMSAR Request for service at Idaho State Correctional Center
Completed Dec 15, 2025
From: rhea.berry@emsar.com
To: mstoner@TeamCenturion.com
Cc: michael.burris@emsar.com
Hi Mary,
I just want to confirm a background check is not needed for this visit?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that disclosing, copying, distributing or taki
📧
Email: EMSAR Request for service at Idaho State Correctional Center
Completed Dec 11, 2025
To: mstoner@teamcenturion.com
CC: michael.burris@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Idaho State Correctional Center
Body:
Hi Mary Stoner,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Idaho State Correctional Center. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
Is there a certain day or time that works best for this facility?
📋
Outbound to +12086146624
Completed Dec 11, 2025
12/11/25 RBerry- LM with Mary Stoner to discuss scheduling.
📅
WO-01307849 - Inspection - DD: 1/30/2026 - - Kuna - Idaho State Correctional Center
Mar 10, 2026 2:00pm – 8:00pm
Work Order: WO-01307849
Account: Centurion of Idaho
Customer Case Number:
Location: Idaho State Correctional Center
Address: 14601 S. Pleasant Valley Road, Kuna, ID 83634
Manufacturer:
Model #:
Serial #:
Contact Name: Mary Stoner
Contact Phone: 208-614-6624
Contact Email: mstoner@teamc
Timeline
📞
Case Linked Oct 5, 1:01 AM
Case Number:00533010
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 6, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Oct 13, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 23h
🚨96.0 business days
🗓️
▶
2
Status: Scheduled Mar 5, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-03-06T18:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisMar 6, 12:18 PM
Scheduled For:2026-03-10T18:00:00.000+0000
⏳1.0 business days
⏱️
4x Labor Added Mar 8, 9:54 PM
Type:Labor, Travel
Status:Open
Qty:1, 45
⏳2.0 business days
🔧
Status: Tech On Site by Michah BrackettMar 10, 12:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 23h
🚗
Status: Tech Off Site by Michah BrackettMar 10, 10:40 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:9h 57m
⏳2.2 business days
⏱️
▶
2
5x Labor Added Mar 12, 10:45 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1d 12h, 0m
⏳3.0 business days
🔩
Parts Added Mar 16, 5:00 PM
Type:Parts
Status:Open
Qty:1
📄
▶
2
Status: Ready to Bill Mar 16, 5:05 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:3m, 0m
🚨33.9 business days
🧾
Invoice Created Apr 30, 11:05 PM
Invoice Number:SM-256661
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 96.0 business days (threshold: 4.0 business hours)
Exceeded by 95.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)