2/25/26 NatoshaB - Mr. Felton never responded. F/u on the same email confirming WO is being cancelled & to contact dispatch when they're ready.
1/2/26 NatoshaB - called another main # from the web and spoke w/admin (general operator - the fire office admin, Tammy was OOO). She gave me Chief Michael Felton's email address and advised I reach out over email. All volunteers- no one is ever at the station. Emailed Mr. Felten to schedule
12/26/25 NatoshaB - emailed Kevin to schedule. Advised WO will be cancelled if they're not ready. (reminder set for 1/2/26)
10/27 KSmith -- Site is undergoing construction and is not ready for PMs 10/22 KSmith -- Followed up with Kevin to see if they are ready to schedule their inspections yet 10/8 KSmith -- Per Kevin, " Our station is currently under going renovations and our apparatus has been moved to another location. We will need to reschedule the preventive maintenance to another date." Kevin is going to provide some dates that should work, awaiting his response 10/8 KSmith -- Sent email to schedule for 10/14 10/7 KSmith -- Sent email to schedule for 10/14
Email:Re: EAST RUTHERFORD FIRE DEPARTMENT EMS - Grove St. -- EMS PMs -- WO-01307873
Completed Oct 8, 2025
From: kcronk@erfd.net
To: ksmith@emsar.com
Hi Kourtney,
Our station is currently under going renovations and our apparatus has been moved to another location. We will need to reschedule the preventive maintenance to another date.
Thank you,
Kevin Cronk
On Wed, Oct 8, 2025, 08:31 Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Kevin,
The EMS equipment at your facility is due for its preventative maintenance this month.
Would Tuesday, Octo
📧
Email: Re: EAST RUTHERFORD FIRE DEPARTMENT EMS - Grove St. -- EMS PMs -- WO-01307873
Completed Oct 8, 2025
To: kcronk@erfd.net
CC:
BCC:
Attachment: --none--
Subject: Re: EAST RUTHERFORD FIRE DEPARTMENT EMS - Grove St. -- EMS PMs -- WO-01307873
Body:
Hi Kevin,
The EMS equipment at your facility is due for its preventative maintenance this month.
Would Tuesday, October 14th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer:
📧
Email: EAST RUTHERFORD FIRE DEPARTMENT EMS - Grove St. -- EMS PMs -- WO-01307873
Completed Oct 7, 2025
To: kcronk@erfd.net
CC:
BCC:
Attachment: --none--
Subject: EAST RUTHERFORD FIRE DEPARTMENT EMS - Grove St. -- EMS PMs -- WO-01307873
Body:
Hi Kevin,
The EMS equipment at your facility is due for its preventative maintenance this month.
Would Tuesday, October 14th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The
Nov 12, 2025 11:16am
@Kourtney Smith can we push this due date to 12/31/25? If they don't reach out before the end of the year we can cancel and wait until they are ready cc: @Stephanie Ramen @Natosha Beierschmitt
Timeline
📞
Case Linked Oct 6, 1:00 AM
Case Number:00533047
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 6, 12:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 7, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 52m
🚨14.0 business days
⏸️
Status: On Hold by Kourtney SmithOct 27, 8:28 AM
From:Assigned
To:On Hold
Duration in Previous:19d 19h
🚨81.0 business days
🚫
Status: Canceled by Natosha BeierschmittFeb 25, 2:20 PM
From:On Hold
To:Canceled
Duration in Previous:121d 6h
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 13.9 business days (threshold: 4.0 business hours)