Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307889 ↗ ServiceMax

GALAXY AMBULANCE • Repair • P7

📍 Galaxy Ambulance — 110 Main St, South Amboy NJ, 08879

Oct 6, 2025 → Nov 17, 2025

✅ Completed
P7 7 business days from creation
Target: Oct 15, 2025
🕐 Clock stopped: Completed (Nov 18)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed (26d late)
Dispatch 0.0d
Material Management 5.8d
Coordinators 26.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.8 days
Over SLA
Coordinators
26.7 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Nov 7, 2025 Completed: Nov 18, 2025 (10 days late)
📅
31.0 days Total Age
⏱️
16.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
27.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528397
EMS L2 Review
Closed
Q-00030411 Stryker stretcher 101140799 Model 6082 MX pro R3 Brakes do not work Possible parts needed 2 wheels, 6060-002-010 Ferno Pro Flex stretcher Medpro 132463 The wheel broke off Possible parts needed 1 screw, 3204647 Ferno Stair Chair EZ Glide 59T SN not on equipment Handle on bottom doesn't retract Possible parts needed 1 telescoping handle, 0905837 Stryker 6082, s/n 030639750 The technician will need to replace customer provided grips, caster mount covers, and possibly wheels, 4 rivets, 0025-133-000 8 rivets, 0025−079-000
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Mike Migirov
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (4)
WO-01307887 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307888 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307889 (current) Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307890 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 16.5 days stuck in "Assigned"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
5.8d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
16.5d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/6 KSmith -- Mike requested to reschedule for Monday. Advised FSE is out all next week for training and his next available date would be 11/17. Mike wanted to go ahead and reschedule for 11/17. Rescheduled for 11/17 with Mike

11/4 KSmith -- Mike requested we go to 7070 Route 35, South Amboy, NJ on Friday.

11/4 KSmith -- Scheduled for Friday with Mike on WO-01307888

11/4 KSmith -- Left VM and sent email to schedule repairs on WO-01307888

11/3 KSmith -- Left VM and sent email to schedule repairs on WO-01307888

10/23/25 RCook- Updated due date based on parts for WO-01307887. Matched due dates.


10/23/25 RCook- Updated due date based on parts. WO-01307887 is in awaiting parts and customer would like to schedule all units together.


10/15/2025 Sramen - WO-01307887 parts were just ordered on 10/11 and the follow up date is 10/20. Pushed due date on this WO since Mike wants to wait for all units to be completed at the same time.


10/13 KSmith -- Awaiting parts for WO-01307887. Spoke with Mike and advised we are still waiting on parts for the remaining 3 units. Mike would like to wait for all parts to arrive before scheduling.

10/13 KSmith -- Goes to Curtis

🔧 Work Performed
Removed and replaced front extending handle and gas spring Mr. Mick Migirov verbally approved repair with a gas spring from my stock Functional tests were performed unit is operating correctly.
🔍 Technician Findings
1 Front extending handle was bent and stuck inside the weldment Spongy gas spring, not holding the track assembly in place
⚠️ Problem Description
Q-00030411 Ferno Stair Chair EZ Glide 59T SN not on equipment Handle on bottom doesn't retract Possible parts needed 1 telescoping handle, 0905837
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 18, 10:12 AM
Case Number: 00528397
Subject: EMS L2 Review
Status: Closed
🚨 13.0 business days
📋
▶
2 Work Order Created Oct 6, 1:21 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 6, 1:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Oct 13, 1:59 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 7d 0h
👷
▶
2 Technician Assigned Oct 13, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 57m
🔩
2x Parts Added Oct 13, 4:22 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-07T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 6, 11:46 AM
Scheduled For: 2025-11-17T14:00:00.000+0000
⚠️ 8.0 business days
🔩
▶
2 Parts Added Nov 17, 8:15 PM
Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Allen Nov 17, 8:20 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 7h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 19, 10:47 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton Nov 19, 10:54 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Nov 22, 8:05 AM
Invoice Number: SM-246946

Bottlenecks

Awaiting Parts
Duration: 5.8 business days (threshold: 3.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528397
Closed
📦
Parts Order 00082994
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Nov 17, 9:00 AM
Created
Oct 6, 1:21 PM
Invoice #
SM-246946

Work Details (4)

Name Type Status Qty Amount Date
WL-02968912 Parts Open 1 $203.00 Oct 13, 4:22 PM
WL-02968913 Expenses Open 1 $11.53 Oct 13, 4:22 PM
WL-03010599 Parts Open 1 $59.00 Nov 17, 8:15 PM
WL-03010600 Labor Open 0.5 $65.00 Nov 17, 8:17 PM

Details