Midmark Service Request Dispatch Authorization - WO-00112366
Closed
Zone 2
NWD High Speed Issues
ADDITIONAL NOTES
Tech will need to go to the guard shack to obtain a badge to go thru the gate and gain entrance to the building. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization
before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed,
inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
SERVICED AND CLOSED DATES WILL NOT MATCH - AT NO FAULT OF TECH. MIDMARK REQUESTED WO CLOSUER ON 7/1/26.
7/1/2026 Sramen - per Midmark email from John Trittschuh "
SR 1465004 WO-00112366 - This SR is closed in our system on 1/6/26. Please have this SR closed.
Moved WO to Serviced and chattered the tech/SUP.
6/26/2026 Sramen - sent email to Midmark asking if parts were ordered or not and what we need to do with this.
10/15/2025 Sramen - had to manually put this wo back into incomplete status after the tech reassignment was made.
10/15/2025 CRamen Per Lyoder in scheduling Pod chat to remove Bruce from WO and to re-assign accordingly. Assigning to Dustin as the closest tech. Messaged LYoder on Incomplete status
10/7/2025 CRamen spoke with Christine and schedule for Wednesday 10/8/2025 between 11-1pm. Tech to drive past facility and make a right to Tech will need to go to the guard shack to obtain a badge to go thru the gate and gain entrance to the building. Tech can call Christine at 636-389-3017 upon arrival
10/6/2025 CRamen left a vm for a returned call to schedule
10/6/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
🔧Work Performed
10/8/25 BER
Replaced turbine (supplied by customer)
Notified customer of foot pedal needing repair kit
(need to contact MidMark on this issue and how to move forward)
🔍Technician Findings
10/8/25 BER
While performing evaluation/repair found
Unit has HSD and foot pedal issues
Disassembled unit trouble shot multiple scenarios from tech library
Found bad/damaged turbine and foot pedal needs repair kit
⚠️Problem Description
Zone 2
NWD High Speed Issues
ADDITIONAL NOTES
Tech will need to go to the guard shack to obtain a badge to go thru the gate and gain entrance to the building. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization
before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed,
inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +16363893017
Completed Oct 7, 2025
10/7/2025 CRamen spoke with Christine and schedule for Wednesday 10/8/2025 between 11-1pm. Tech to drive past facility and make a right to Tech will need to go to the guard shack to obtain a badge to go thru the gate and gain entrance to the building. Tech can call Christine at 636-389-3017 upon arrival
📋
Outbound to +16363893017
Completed Oct 6, 2025
10/6/2025 CRamen left a vm for a returned call to schedule
📋
Outbound to +16363893017
Completed Oct 6, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
PDF
SRA_WO-00112366_ver1
Oct 6, 2025
PDF
Royal Canine SR 10825
Oct 8, 2025
Timeline
📞
Case Linked Oct 6, 1:30 PM
Case Number:00533249
Subject:Midmark Service Request Dispatch Authorization - WO-00112366
Status:Closed
📋
▶
2
Work Order Created Oct 6, 5:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Oct 6, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:12m
🗓️
▶
2
Status: Scheduled Oct 7, 3:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-08T15:00:00.000+0000
⏳2.0 business days
⏱️
3x Labor Added Oct 8, 10:14 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2, 65
⚠️
Status: Incomplete by Bruce RaffertyOct 8, 10:27 PM
From:Scheduled
To:Incomplete
Duration in Previous:1d 7h
⏳4.2 business days
🆕
▶
2
Status: Entered Oct 15, 11:14 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
⚠️
Status: Incomplete by Stephanie RamenOct 15, 3:00 PM
From:Assigned
To:Incomplete
Duration in Previous:3h 45m
🚨174.0 business days
🔄
Status: Reschedule by Rhonnie ReevesJun 26, 1:15 PM
From:Incomplete
To:Reschedule
Duration in Previous:253d 22h
⏳4.0 business days
✔️
Status: Completed by Stephanie RamenJul 1, 9:00 PM
From:Reschedule
To:Completed
Duration in Previous:5d 7h
⏳2.4 business days
🏁
Status: Closed by Dustin AntolinJul 6, 1:58 PM
From:Completed
To:Closed
Duration in Previous:4d 16h
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezJul 8, 11:14 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Jul 9, 4:23 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-266916
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)