Work Order 360 View

12/11/25 AJinerson - Email logged on WO-01310257. Received confirmation email from Purchasing Support - Jennifer Rice to schedule service for 1/8/26 with eta between 12pm-2pm.

12/8/25 AJinerson - Email logged on WO-01310257. Sent email to purchasing support offering tech visit on 1/8/2026.

12/3/25 SReich - Reopened WO per attached email. Updated POC and changed due date.

11/21/25 AJinerson - Chatter to ASM to see if any update/how to proceed since they have not heard back from customer yet.

11/17/25 AJinerson - As of 11/13, ASM has not received response from customer on how to proceed with this service.

11/13/2025 LHill-response from Scott Berry- I have not yet received a response.

11/12/2025 LHill-sent chatter to @[Scott Berry]​ I see your note on this WO that you sent an email to site contact on 11/06 to try to make contact. Just checking to see if you have received anything back from them yet?

11/6/25 SBerry: Sent email to site contact in attempt to make contact

11/5/25 AJinerson - ASM reached out to customer per request, waiting for call back still.

11/3/25 AJinerson - Per chatter, reached out to ASM twice per customer's request to discuss account/billing info before proceeding with scheduling.

Sent follow up chatter to ASM if ok to proceed with scheduling per customer's request to speak with ASM on account/billing concerns before scheduling.

11/3/25 AJinerson - Below notes from 11/3 are not for this WO, they are for WO-01300949 (Albany, GA) - Notified LHill if needed to remove/edit notes left.

11/03/2025 LHill-rec'd email from Purchasing Support that they sent to Tammy Speir.

Hi Tammy, EMSAR is in the process of putting the Albany clinic on their calibration schedule. Please confirm that the information below from the clinic hub is still correct, and if there is a day in December that would be better for the clinic.

City of Albany, GA

211 N Jefferson St

Albany, GA 31701

Clinic phone: 229.485.1647

Sun Closed

Mon 8:00 AM - 12:00 PM | 1:00 PM - 6:00 PM

Tue 8:00 AM - 12:00 PM | 1:00 PM - 5:00 PM

Wed 8:00 AM - 12:00 PM | 1:00 PM - 5:00 PM

Thu 7:00 AM - 12:00 PM | 1:00 PM - 6:00 PM

Fri 8:00 AM - 12:00 PM

Sat Closed

No Location Notes Found

No Parking Instructions Found

10/29/25 AJienrson - Follow up message to ASM to see if ok to proceed w/ scheduling now.

10/21/25 AJinerson - Chatter to ASM regarding below.

10/21/25 AJinerson - Received VM/missed call from Dr. Ong (321) 278-7225 (personal cell) regarding wanting to schedule service. I called him back but he said they have billing questions first before moving forward with scheduling. I took his information and will pass to Account Manager for further assistance: 

POC Contact Info: 

Dr. Ong

(321) 278-7225

kelvinong@careatc.com

10/9/25 RCook- LM with Sally Ron to schedule. 

@Scott Berry​ Hey Scott! This customer reached out ready to schedule, but they have some questions on billing/their account first before moving forward with scheduling. Are you able to please reach out and assist? I put his direct contact info below, thank you!

POC Contact Info: 

Dr. Ong

(321) 278-7225

kelvinong@careatc.com

@Scott Berry​  I see your note on this WO that you sent an email to site contact on 11/06 to try to make contact. Just checking to see if you have received anything back from them yet?