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WO-01308046 ↗ ServiceMax

Stony Brook Medicine • Repair • P3

📍 Stony Brook - OBG-URY WOMEN'S PELVIC HEALTH CENTER - 20414 — 140 N BELLE MEAD ROAD Ste D, EAST SETAUKET NY, 11733

Oct 7, 2025 → Nov 12, 2025

✅ Completed
P3 3 business days from creation
Target: Oct 10, 2025
🕐 Clock stopped: Completed (Nov 13)
⏸ 30d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Dispatch 1.1d
Material Management 23.0d
Coordinators 4.8d
Field Work 0.0d
Billing 64.5d
✗ SLA Missed
Dispatch
1.1 days
Over SLA
Material Management
23.0 days
Over SLA
Coordinators
4.8 days
Over SLA
Field Work
0.0 days
Billing
64.5 days
Created: Oct 7, 2025 Due: Nov 12, 2025 Completed: Nov 13, 2025 (on time)
📅
27.3 days Total Age
⏱️
63.5d in Invoiced Longest Stage
🔄
15 transitions Status Changes
⚠️
23.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533339
eBiotrack - New Work Order Request - Inspection Repair * No quote needed per SMC
Closed
Concordance - Stony Brook - OBG-URY WOMEN'S PELVIC HEALTH CENTER Site: Concordance - Stony Brook - OBG-URY WOMEN'S PELVIC HEALTH CENTER Customer: Concordance Healthcare Solutions Customer #: 2860538 140 N BELLE MEAD ROAD Ste D EAST SETAUKET, NY 11733-6400 Inspection #: 29240 Asset ID: 12939168 Model: Welch Allyn - 74011 Notes: Will not power on. Follow-up required. Bent charging cable port Per Welch Allyn=For a bent charging cable port on a Welch Allyn 74011 KleenSpec charging station, you will likely need to replace the entire charging base. 1ea Base Welch Allyn item 74010
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kim Abate
Owner
Jessica Sells
Created
Oct 6, 2025
Work Orders from this Case (1)
WO-01308046 (current) Invoiced
Repair • Edward Arias
Created: Oct 7, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 63.5 days stuck in "Invoiced"
⏱️
Total Delay 23.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
23.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Scheduled
3.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
63.5d
Billing Correction Needed
0.2d
Billing Review
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/11/2026 Jsackett - Deleted SM-246713, returned WO to Billing Correction for Update + Rebill direct to Stony Brook. 11/10 KSmith -- Scheduled for 11/12 with Margaret

11/10/25 RCook- Updated due date based on parts. WO was not released to ASC until 11/7/25. Removed delay code.


11/10 KSmith -- Sent email to schedule for Wednesday

10/7 KSmith -- Parts are needed but no PO entered. Quote 1ea Base Welch Allyn item 74010

🔧 Work Performed
Staff could not locate asset.Margaret Brand looked and couldn't find asset.Left charging station with Mrs. Brand
🔍 Technician Findings
Could not locate asset
⚠️ Problem Description
Concordance - Stony Brook - OBG-URY WOMEN'S PELVIC HEALTH CENTER Site: Concordance - Stony Brook - OBG-URY WOMEN'S PELVIC HEALTH CENTER Customer: Concordance Healthcare Solutions Customer #: 2860538 140 N BELLE MEAD ROAD Ste D EAST SETAUKET, NY 11733-6400 Inspection #: 29240 Asset ID: 12939168 Model: Welch Allyn - 74011 Notes: Will not power on. Follow-up required. Bent charging cable port Per Welch Allyn=For a bent charging cable port on a Welch Allyn 74011 KleenSpec charging station, you will likely need to replace the entire charging base. Part needed 1ea Base Welch Allyn item 74010 https://www.ebiotrack.com/workorder.php?wo=68773

Timeline

📞
Case Linked Oct 6, 3:58 PM
Case Number: 00533339
Subject: eBiotrack - New Work Order Request - Inspection Repair * No quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Oct 7, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 7, 11:56 AM
Technician Assigned → Status: Assigned → Status: Entered
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
🆕
Status: Entered by Kourtney Smith
From: Assigned
To: Entered
Duration in Previous: 2m
🔍
Status: L2 Screening by Jessica Sells Oct 7, 12:28 PM
From: Entered
To: L2 Screening
Duration in Previous: 30m
📦
▶
2 Parts Requested Oct 7, 8:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8h 20m
🚨 23.4 business days
🔩
▶
2 2x Parts Added Nov 7, 4:02 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 30d 20h
👷
▶
2 Technician Assigned Nov 7, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 23m
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Nov 10, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-12T16:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Nov 12, 9:05 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Edward Arias Nov 12, 9:12 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Nov 14, 2:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 64.0 business days
💵
Status: Billing Review by Jane Sackett Feb 11, 10:37 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 88d 19h, 0m
💵
Status: Billing Review by Diane Patton Feb 11, 12:29 PM
From: Billing Correction Needed
To: Billing Review
Duration in Previous: 1h 52m
📄
Status: Ready to Bill by Diane Patton Feb 11, 6:29 PM
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5h 59m, 0m
🚨 25.7 business days
🧾
Invoice Created Mar 18, 4:52 PM
Invoice Number: SM-253648

Bottlenecks

L2 Screening
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00533339
Closed
📦
Parts Order 00083138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Edward Arias
Scheduled
Nov 12, 11:30 AM
Created
Oct 7, 10:28 AM
Invoice #
SM-253648

Work Details (7)

Name Type Status Qty Amount Date
WL-03000255 Parts Open 1 $242.39 Nov 7, 4:02 PM
WL-03000256 Expenses Open 1 $16.50 Nov 7, 4:02 PM
WL-03005545 Labor Open 0.25 $137.00 Nov 12, 9:05 PM
WL-03005546 Labor Open 1 $137.00 Nov 12, 9:05 PM
WL-03005547 Labor Open 2.25 $0.00 Nov 12, 9:05 PM
WL-03005548 Travel Open 7 - Nov 12, 9:05 PM
WL-03005549 Travel Open 67 - Nov 12, 9:05 PM

Details