12/29/25 DAntolin - Work van in repair shop. Expected to be completed today. Rescheduled with Lisa for all sites tomorrow 12/30/2025
11/12/2025 CRamen scheduled via logged email WO-01308053 for 12/29 and 12/30. POC's for the 4 facilities:
AEP
Lisa Carter 937-538-0466
TMPO
Dan Wade 937-609-7937
ELP
Jason Woolley 614-381-4773
MAP
Andy Sheets 937-537-0525
10/31/2025 CRamen called Lisa cell 937-538-0466 and called Lisa 937-498-4545 ext 88995 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities. Call logged on WO-01308053
10/28/2025 CRamen logged email requesting Monday 12/1/2025 with an arrival window between 8-10am. Email logged on WO-01308062.
10/15/2025 CRamen per LYoder in scheduling Pod to remove from Bruce and re-assign to Dustin
10/9/2025 CRamen left a vm for Lisa to return call to schedule PMs for the 3 Honda locations for the PM month of December. Call logged on WO-01308053
🔧Work Performed
Stryker Medical - 6082 MX-Pro R3
Serial #: 060140066 - Asset ID: 13363354
Stryker Medical - 6086 PerformancePro
Serial #: 1905003800041 - Asset ID: 13363353
Email:RE: EMSAR Request for service at OH 235 - Honda Development & Manufacturing of America (Email to schedule service)
Completed Nov 12, 2025
From: Lisa_Carter@na.honda.com
To: cramen@emsar.com
Cc: Daniel_J_Wade@na.honda.com, Jason_Woolley@na.honda.com, Andrew_Sheets@na.honda.com
AEP Lisa Carter 937-538-0466 TMPO Dan Wade 937-609-7937 ELPJason Woolley 614-381-4773 MAPAndy Sheets 937-537-0525 Lisa Carter Emergency Service ChiefHMDA RO-Safety Honda Development & Manufacturing of America, LLCAnna Power Unit Manufacturing Division (AMD)12500 Meranda Rd.Anna, OH 45302-9699Mail Stop FacilitiesPhone 937-498-4545 Ext. 88995 Ce
📋
Outbound to +19374984545
Completed Oct 31, 2025
called Lisa 937-498-4545 ext 88995 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities
📋
Outbound to +19375380466
Completed Oct 31, 2025
10/31/2025 CRamen called Lisa cell 937-538-0466 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities. Call logged on WO-01308053
📋
Outbound to +19375380466
Completed Oct 9, 2025
10/9/2025 CRamen left a vm for Lisa to return call to schedule PMs for the 3 Honda locations for the PM month of December. Call logged on WO-01308053
📅
WO-01308053 - Preventive Maintenance - Anna - Meranda Rd - Honda Development & Manufacturing of America
Dec 30, 2025 9:00am – 11:00am
Work Order: WO-01308053
Account: Honda Development & Manufacturing of America, LLC
Customer Case Number:
Location: Meranda Rd - Honda Development & Manufacturing of America
Address: 1250 Meranda Road, Anna, OH 45302
Manufacturer:
Model #:
Serial #:
Contact Name: Lisa Carter
Contact Phone: 937-49
Timeline
📞
Case Linked Oct 7, 1:00 AM
Case Number:00533421
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 7, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 7, 1:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 25m
⚠️7.0 business days
🆕
▶
2
Status: Entered Oct 15, 10:27 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
🚨21.0 business days
🗓️
▶
2
Status: Scheduled Nov 12, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-29T14:00:00.000+0000
🚨34.0 business days
📅
Dispatch Scheduled by Dustin AntolinDec 29, 11:03 AM
Scheduled For:2025-12-30T14:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
5x Labor Added Dec 30, 3:44 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:48d 5h
📄
Status: Ready to Bill by Diane PattonDec 31, 10:54 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:19h 9m, 0m
⏳3.0 business days
🧾
Invoice Created Jan 4, 9:00 PM
Invoice Number:SM-250203
Bottlenecks
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)