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WO-01308070 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell TX - Westside — 11978 Westheimer Road Suite B, Houston TX, 77076

Oct 7, 2025 → Dec 5, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Tech Off Site (Dec 5)
✗ SLA Missed (35d late)
Dispatch 0.0d
Coordinators 45.3d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.3 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 7, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
44.0 days Total Age
⏱️
42.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
42.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533437
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 50 https://www.ebiotrack.com/inspection.php?iid=30580
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rhonda Rubel
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308070 (current) Invoiced
Inspection • Arturo Diaz
Created: Oct 7, 2025 • Closed: Dec 5, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 42.8 days stuck in "Scheduled"
⏱️
Total Delay 42.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
42.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 KKelch scheduled per logged email from Rhonda

10/8 KKelcg sent an email for scheduling

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 50 https://www.ebiotrack.com/inspection.php?iid=30580

Timeline

📞
Case Linked Oct 7, 7:00 AM
Case Number: 00533437
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 7, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 8, 9:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 45m
🗓️
2 Status: Scheduled Oct 8, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-05T15:00:00.000+0000
🚨 43.0 business days
🔧
2 Status: Tech On Site Dec 5, 9:52 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
2 Status: Tech Off Site Dec 5, 6:01 PM
Status: Tech Off Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 4.5, 1, 20
✔️
2 Status: Completed Dec 5, 6:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
2.7 business days
📄
3 Status: Ready to Bill Dec 9, 5:44 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248620
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Scheduled
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00533437
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Dec 5, 10:00 AM
Created
Oct 7, 11:33 AM
Invoice #
SM-248620

Work Details (5)

Name Type Status Qty Amount Date
WL-03027722 Labor Open 1.5 $0.00 Dec 5, 9:55 AM
WL-03028731 Labor Open 4.5 $1,292.00 Dec 5, 6:05 PM
WL-03028732 Labor Open 1 $0.00 Dec 5, 6:05 PM
WL-03028733 Travel Open 20 - Dec 5, 6:05 PM
WL-03028734 Travel Open 20 - Dec 5, 6:05 PM

Details