10/20 KSmith -- Scheduled for 12/8-12/9 with Richard
10/20 KSmith -- Sent email to schedule for 12/8-12/9
🔧Work Performed
Completed semi annual inspection.
🔍Technician Findings
Completed semi annual inspection.
⚠️Problem Description
Inspection: Annual Equipment Calibration Service
144 pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10246
📧
Email:RE: MOHAWK VALLEY PSYCHIATRIC CENTER -- EMSAR Inspection -- WO-01308072
Completed Oct 20, 2025
From: RICHARD.SICA@omh.ny.gov
To: ksmith@emsar.com
Cc: KARRI.ROACH@omh.ny.gov
Good morning, Kourtney,
Yes, currently I am the responsible party at MVPC. December 8th and 9th are good with us.
Thanks,
Rich
Richard Sica, MSN, FNP-C, RN
Director of Nursing
Mohawk Valley Psychiatric Center
Office of Mental Health
1400 Noyes Street, Utica, NY 13502
TEL: (315)738-4173, FAX: (315)738-4414
Richard.sica@omh.ny.gov <mailto:Richard.sica@omh.ny.gov>
📧
Email: MOHAWK VALLEY PSYCHIATRIC CENTER -- EMSAR Inspection -- WO-01308072
Completed Oct 20, 2025
To: richard.sica@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: MOHAWK VALLEY PSYCHIATRIC CENTER -- EMSAR Inspection -- WO-01308072
Body:
Hi Rich,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at MOHAWK VALLEY PSYCHIATRIC CENTER located at 1400 Noyes Street?
If not, would you have the contact information of the person I need to speak with?
If you are the correct pers
📅
WO-01308072 - Calibration - UTICA - MOHAWK VALLEY PSYCHIATRIC CENTER
Dec 8, 2025 11:00am – 4:00pm
Work Order: WO-01308072
Account: MOHAWK VALLEY PSYCHIATRIC CENTER
Customer Case Number:
Location: MOHAWK VALLEY PSYCHIATRIC CENTER
Address: 1400 NOYES STREET, UTICA, NY 13502
Manufacturer:
Model #:
Serial #:
Contact Name: Rich Sica
Contact Phone: 315-725-2148
Contact Email: richard.sica@omh.ny.g
Timeline
📞
Case Linked Oct 7, 8:39 AM
Case Number:00533450
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 7, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
👷
▶
2
Technician Assigned Oct 20, 11:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:13d 0h
🗓️
▶
2
Status: Scheduled Oct 20, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-08T14:00:00.000+0000
🚨33.0 business days
📅
Dispatch Scheduled by Kourtney SmithDec 3, 11:19 AM
Scheduled For:2025-12-08T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Bernard ThompsonDec 8, 10:47 AM
From:Scheduled
To:Tech On Site
Duration in Previous:48d 19h
🚗
Status: Tech Off Site by Bernard ThompsonDec 8, 4:54 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:6h 7m
⏱️
▶
3
3x Labor Added Dec 9, 4:07 PM
3x Labor Added → 8x Parts Added → Status: Completed
🔩
8x Parts Added
Type:Parts, Labor, Travel
Status:Open
Qty:3, 1, 7, 50, 45
✔️
Status: Completed by Bernard Thompson
From:Tech Off Site
To:Completed
Duration in Previous:23h 16m
🏁
Status: Closed by Bernard ThompsonDec 9, 4:12 PM
From:Completed
To:Closed
Duration in Previous:1m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonDec 12, 9:45 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 17h, 0m
🧾
Invoice Created Dec 13, 6:11 AM
Invoice Number:SM-248995
Bottlenecks
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Scheduled
Duration: 35.5 business days (threshold: 2.0 business days)
Exceeded by 33.5 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)