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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308160 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Cedar Rapids — 3419 16th Ave SW Suite 100, Cedar Rapids IA, 52404

Oct 7, 2025 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (10 biz days early)
Active: 88 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 7 → Oct 13, 2025
3 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 31, 2025
14 business days (counted)
Running total: 14 of ? biz days used
74d
▶ Clock Running
Status: On Hold
Oct 31 → Feb 23, 2026
74 business days (counted)
Running total: 88 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Feb 23 → Mar 13, 2026
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Oct 7, 2025 Completed: Mar 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 13 Awaiting Parts ⏸ Paused 3 —
Oct 13 → Oct 31 Assigned ▶ Running 14 14
Oct 31 → Feb 23 On Hold ▶ Running 74 88
Feb 23 → Mar 13 Awaiting Parts ⏸ Paused 14 —
Mar 13 → Mar 13 Reschedule ▶ Running 0 88
Mar 13 → Mar 13 Assigned ▶ Running 0 88
Dispatch 0.0d
Material Management 18.7d
Holding 75.0d (excluded)
Coordinators 14.9d
Field Work 0.0d
Billing 12.9d
✓ SLA Met
Dispatch
0.0 days
Material Management
18.7 days
Over SLA
Holding (excluded from total)
75.0 days
Coordinators
14.9 days
Over SLA
Field Work
0.0 days
Billing
12.9 days
Over SLA
Created: Oct 7, 2025 Due: Mar 27, 2026 Completed: Mar 13, 2026 (14 days early)
📅
105.7 days Total Age
⏱️
75.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
38.5d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533531
No quote required
Closed
Follow up to WO-01299272 Inspection #: 29499 Asset ID: 13126570 Model: McKesson - 156-5 Notes: FAILS CAL CHECK. RECORDED 63.8 mmHg WHEN COMING DOWN FROM HIGHER PRESSURES. HOT SAP REQUESTED. Out of range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Katie Brice
Owner
Virtual Tech
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308160 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 7, 2025 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 312 days old
🚨
Primary Delay 75.0 days stuck in "On Hold"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
18.7d / 3.0d SLA
Assigned
14.0d / 0.5d SLA
On Hold
75.0d
Reschedule
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23-RS; Hotswap sent nothing returned - ordering replacement for hotswap pool -

10/30-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

10/9/25 KW requested clarification on the RMA label part order

🔧 Work Performed
Hot swap device sent to site Shipment Tracking Number: 1z01e3e70397410289 - Delivered 10/15/2025 RMA Tracking Number: 1z01e3e79092181042 - Shipper created a label, UPS has not received the package yet. ___ Nothing returned - defective unit is archived - Replacing hotswap stock with new unit Hillrom - 7670-01S Asset ID: 13367713 Serial #: 260204072710 New unit nd accessories added to hot swaps
🔍 Technician Findings
Hotswap requested
⚠️ Problem Description
Follow up to WO-01299272 Inspection #: 29499 Asset ID: 13126570 Model: McKesson - 156-5 Notes: FAILS CAL CHECK. RECORDED 63.8 mmHg WHEN COMING DOWN FROM HIGHER PRESSURES. HOT SAP REQUESTED. Out of range. https://www.ebiotrack.com/workorder.php?wo=68786

Timeline

📞
Case Linked Oct 7, 11:32 AM
Case Number: 00533531
Subject: No quote required
Status: Closed
📋
▶
3 Work Order Created Oct 7, 2:37 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083105, 00083106
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
⏳ 4.0 business days
🔩
2x Parts Added Oct 10, 9:48 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
👷
▶
4 Technician Assigned Oct 13, 3:47 PM
Technician Assigned → Status: Assigned → Parts Requested → 2x Parts Added
👷
Status: Assigned by Keith Canterbury
From: Awaiting Parts
To: Assigned
Duration in Previous: 6d 1h
📦
Parts Requested
Order: 00083444
Status: Canceled
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 14.0 business days
⏸️
Status: On Hold by Ryan Schwochow Oct 31, 9:43 AM
From: Assigned
To: On Hold
Duration in Previous: 17d 17h
🚨 75.0 business days
📦
▶
2 Parts Requested Feb 23, 10:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 115d 1h
🚨 15.0 business days
🔩
▶
2 2x Parts Added Mar 13, 8:44 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 21h
🔩
▶
4 6x Parts Added Mar 13, 4:05 PM
6x Parts Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned
To: Assigned, Completed
Duration in Previous: 7h 20m
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 16, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 4h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Awaiting Parts
Duration: 3.7 business days (threshold: 3.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days

🔗 Related Artifacts

📞
Case 00533531
Closed
📦
Parts Order 00083105
Closed
📦
Parts Order 00083106
Closed
📦
Parts Order 00083444
Canceled
📦
Parts Order 00090882
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 7, 2:37 PM
Invoice #
SM-258111

Work Details (12)

Name Type Status Qty Amount Date
WL-02966219 Parts Open 1 $0.00 Oct 10, 9:48 AM
WL-02966220 Expenses Open 1 $11.55 Oct 10, 9:48 AM
WL-02968861 Parts Open 1 $0.00 Oct 13, 3:47 PM
WL-02968862 Expenses Open 1 $23.06 Oct 13, 3:47 PM
WL-03142877 Parts Open 1 $368.47 Mar 13, 8:44 AM
WL-03142878 Expenses Open 1 $23.87 Mar 13, 8:44 AM
WL-03143724 Parts Open 1 $72.90 Mar 13, 4:05 PM
WL-03143725 Parts Open 1 $68.51 Mar 13, 4:05 PM
WL-03143726 Parts Open 1 $43.48 Mar 13, 4:05 PM
WL-03143727 Parts Open 1 $1.27 Mar 13, 4:05 PM
WL-03143728 Labor Open 1 $122.57 Mar 13, 4:05 PM
WL-03143729 Labor Open 1 $122.57 Mar 13, 4:05 PM

Details