JCMC - The front section of the stretcher mount is warped making it difficult to remove the stretcher. The stretcher will only come out half way before getting stuck. (129795)
Part needed
1 foot end cover, 6392-001-021
11/12/25 RCook- Updated due date based on parts. Removed delay code.
11/12 KSmith -- Scheduled for 11/18 with Dexter
🔧Work Performed
Time was spent looking for the truck (wait time)
Mr. Ralph Bravo requested that the part should be left on site and he will get it over to where the truck is at to complete the repair.
The part was given to Ms. Channel
🔍Technician Findings
Unit not found
The truck was not on site per Mr. Ralph Bravo
⚠️Problem Description
JCMC - The front section of the stretcher mount is warped making it difficult to remove the stretcher. The stretcher will only come out half way before getting stuck. (129795)
Part needed
1 foot end cover, 6392-001-021 https://www.ebiotrack.com/workorder.php?wo=68794
From: Dexter.Britton@rwjbh.org
To: ksmith@emsar.com
Good morning. Thanks for the update.
Best regards,
Dexter Britton | Logistics Coordinator
RWJBarnabas Mobile Health
126 Paterson St | New Brunswick | NJ | 08901
Mobile: 732-307 4448
________________________________
NOTICE: This e-mail and its attachments, if any, may contain legally privileged and/or confidential information protected by law. It is intended only for use by the named addressee(s). If you are not the inte
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: JCMC EMS HQ Station #5 -- EMS Repair -- WO-01308202
Body:
Good Morning Dexter,
The parts for the below repair have shipped and are scheduled to arrive on Monday.
Curtis will be onsite on Tuesday to repair the unit for you.
JCMC EMS HQ Station #5, 415 Montgomery Street
JCMC - The front section of the stretcher mount is warped making it difficult to remove the stretcher. The stretcher will only come out half way before ge
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308202Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: Problem Description: JCMC - The front section of the stretcher mount is warped makin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308202Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: Problem Description: JCMC - The front section of the stretcher mount is warped makin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308202Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: Problem Description: JCMC - The front section of the stretcher mount is warped makin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308202Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: Problem Description: JCMC - The front section of the stretcher mount is warped makin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308202Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: Problem Description: JCMC - The front section of the stretcher mount is warped makin
📅
WO-01308202 - Repair - Jersey City - JCMC EMS HQ Station #5
Nov 18, 2025 10:00am – 11:00am
Work Order: WO-01308202
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: JCMC EMS HQ Station #5
Address: 415 Montgomery Street, Jersey City, NJ 07302
Manufacturer:
Model #:
Serial #:
Contact Name: Dexter Britton
Contact Phone: 732-307-4448
Contact Email: dexter.britto
Case #00533488 – L2 review - EMS * No quote needed for SMC
Status: Closed | Priority: Standard
JCMC - The front section of the stretcher mount is warped making it difficult to remove the stretcher. The stretcher will only come out half way before getting stuck. (129795)
Part needed
1 foot end cover, 6392-001-021
💬Case Comment
Internal Oct 7, 2025 4:08pm
**There is already a WO for this - WO-01308059**
JCMC – 1902010000148 - After securing the patient into the stair chair when Chris went to pull the red wire in order to raise the sandbars the cord snapped to his right (129799)
Part needed
1 cable/pin assembly,
6252-001-016
Timeline
📞
Case Linked Oct 7, 10:07 AM
Case Number:00533488
Subject:L2 review - EMS * No quote needed for SMC
Status:Closed
📋
▶
2
Work Order Created Oct 7, 4:08 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 7, 8:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 45m
🚨25.4 business days
📅
Status: Ready for Scheduling by Sean WeaverNov 11, 12:32 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:34d 16h
👷
▶
2
Technician Assigned Nov 12, 8:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 40m
🗓️
▶
2
Status: Scheduled Nov 12, 8:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-18T15:00:00.000+0000
🔩
2x Parts Added Nov 12, 3:47 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.0 business days
⏱️
▶
2
Labor Added Nov 18, 5:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 8h, 0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Nov 20, 2:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Nov 25, 8:10 PM
Invoice Number:SM-247082
Bottlenecks
Awaiting Parts
Duration: 25.0 business days (threshold: 3.0 business days)
Exceeded by 22.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)