Q-00030462
Inspection #: 30137
Asset ID: 13271744
Model: Midmark - 623-007
Notes: Completed annual inspection. The unit passed all operational and functional tests using the foot control, as well as electrical safety testing. However, the exam table does not respond when operated with the hand control. Tested with a known good hand control and the issue persisted, indicating the problem lies at the exam table connection. Damaged Foot/Hand Control Follow-up required. Reviewed service with customer, quote needed
Primary Delay174.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Awaiting Parts - Customer
174.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8-7 Mburris called LM on Vmail for POC Ed
7-31 Mburris email sent to POC looking for 8-4 with an arrival window between 10am and 11:30am.
7-31 Mburris Mailbox full unable to leave Vmail
6/28/26 RBerry- ASC will need to follow up with site to see if this WO is still needed. Has site ordered parts? WO did not follow correct process for EMSAR to order parts.
11-24 Mburris call to POC out to the customer to confirm whether they ordered parts themselves and to clarify why they believe parts are required for these evaluations. Mailbox is full so can't LM email sent to POC. Got reply POC is on PTO
10-13 Mburris called spoke with Edgar Chavez he advised that more parts are needed for this WO
10/08/2025 LHill-sent email to Edgar Chavez at edgar.chavez@crossoverhealth.com. Offered 10/13 between 9-11.
10/08/2025 LHill-LM at (925) 234-6755 for Edgar Chavez. Attempting to schedule repair. (was going to offer 10/13 between 9-11)
⚠️Problem Description
Q-00030462
Inspection #: 30137
Asset ID: 13271744
Model: Midmark - 623-007
Notes: Completed annual inspection. The unit passed all operational and functional tests using the foot control, as well as electrical safety testing. However, the exam table does not respond when operated with the hand control. Tested with a known good hand control and the issue persisted, indicating the problem lies at the exam table connection. Damaged Foot/Hand Control Follow-up required. Reviewed service with customer, quote needed
https://www.ebiotrack.com/workorder.php?wo=68812
📋
Outbound to +19252346755
Completed Aug 7, 2026
8-7 Mburris called LM on Vmail for POC Ed
📧
Email: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Completed Jul 31, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Body:
Hi Edgar Chavez,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Evaluation.
Here’s the location information we have on file:
Location:
Crossover Health - Cisco Building
3571 N First St
San Jose, CA 95134
Contact:
Edgar Chavez
9252346755
We currently have av
📋
Outbound to +19252346755
Completed Jul 31, 2026
7-31 Mburris Mailbox full unable to leave Vmail
📧
Email:FWD: Out of office on PTO, 11/24-11/26 Re: WO-01308307 and WO-01308539 Evaluations
Completed Nov 24, 2025
From: mailer-daemon@mailerdaemon.mta.salesforce.com
To: michael.burris@emsar.com
Hello,
Your email may not have been delivered. See the attached delivery notification.
You're getting this message because your organization elected to forward delivery status notifications for emails you send.
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email: WO-01308307 and WO-01308539 Evaluations
Completed Nov 24, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: WO-01308307 and WO-01308539 Evaluations
Body:
Hi,
Just wanted to reach out to confirm if you needed to order parts, for these two sites. Both work orders are for 3571 N First St San Jose, CA 95134
Best Regards,
Michael Burris Jr
Account Service Coordinator I
Work Phone : (937) 802-9367
michael.burris@emsar.com
www.emsar.com
📋
Outbound to +19252346755
Completed Nov 24, 2025
11-24 Mburris call to POC out to the customer to confirm whether they ordered parts themselves and to clarify why they believe parts are required for these evaluations. Mailbox is full so can't LM email sent to POC. Got reply POC is on PTO
📋
Outbound to +19252346755
Completed Oct 13, 2025
10-13 Mburris called spoke with Edgar Chavez he advised that more parts are needed for this WO
📧
Email: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Completed Oct 8, 2025
To: edgar.chavez@crossoverhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Body:
Hi Edgar Chavez,
I hope you’re doing well. I’m reaching out to schedule a service appointment for evaluation on an exam table.
Here’s the location information we have on file:
Location:
Crossover Health - Cisco Building
3571 N First St
San Jose, CA 95134
Contact:
Edgar Chavez
📋
Outbound to +19252346755
Completed Oct 8, 2025
10/08/2025 LHill-LM at (925) 234-6755 for Edgar Chavez. Attempting to schedule repair. (was going to offer 10/13 between 9-11)
Jul 30, 2026 5:10pm
@Rhea Berry Has the ASC followed up to see if the customer still needs this work done?
Case #00532627 – Quote needed
Status: Closed | Priority: Standard
Q-00030462
Inspection #: 30137
Asset ID: 13271744
Model: Midmark - 623-007
Notes: Completed annual inspection. The unit passed all operational and functional tests using the foot control, as well as electrical safety testing. However, the exam table does not respond when operated with the hand c
💬Case Comment
Internal Oct 3, 2025 9:04am
Added to 00532610
Timeline
📞
Case Linked Oct 2, 8:10 PM
Case Number:00532627
Subject:Quote needed
Status:Closed
⏳4.5 business days
📋
▶
2
Work Order Created Oct 8, 12:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Oct 8, 3:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 3m
⏳3.0 business days
👤
Status: Awaiting Parts - Customer by Michael BurrisOct 13, 1:37 PM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:4d 22h
🚨174.0 business days
📅
Status: Ready for Scheduling by Rhonnie ReevesJun 25, 10:44 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:254d 21h
Bottlenecks
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)