Q-00030468
Follow Up:
Inspection #: 30137
Asset ID: 13271749
Model: Summit - CT-66L-BI
Notes: Unit temperature verified within ±1 °F and electrical safety test passed. Freezer compartment shows heavy ice/frost buildup, which may indicate a malfunction in the automatic defrost system or a leaking door gasket. Further troubleshooting required. Follow-up required. Reviewed service with customer, quote needed.
PM and evaluate refrigerator/freezer.
- Special instructions: Confirm and approve customer will remove all contents form the chambers for the tech to run a defrost cycle. Tech shall complete the pm, cleaning procedures per the mfg recommendations. Final test; ensure chamber meets set temp w/o any errors.
https://www.ebiotrack.com/workorder.php?wo=68823
Primary Delay174.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Awaiting Parts - Customer
174.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8-7 Mburris called LM on Vmail for POC Ed
6/28/26 RBerry- ASC needs to call site to determine if service is still needed. Parts order is not needed for this WO as this is for an evaluation. Updated delay code to ASC related
11-24 Mburris call to POC out to the customer to confirm whether they ordered parts themselves and to clarify why they believe parts are required for these evaluations. Mailbox is full so can't LM email sent to POC. Got reply POC is on PTO
10-13 Mburris called spoke with Edgar Chavez he advised that more parts are needed for this WO
⚠️Problem Description
Q-00030468
Follow Up:
Inspection #: 30137
Asset ID: 13271749
Model: Summit - CT-66L-BI
Notes: Unit temperature verified within ±1 °F and electrical safety test passed. Freezer compartment shows heavy ice/frost buildup, which may indicate a malfunction in the automatic defrost system or a leaking door gasket. Further troubleshooting required. Follow-up required. Reviewed service with customer, quote needed.
PM and evaluate refrigerator/freezer.
- Special instructions: Confirm and approve customer will remove all contents form the chambers for the tech to run a defrost cycle. Tech shall complete the pm, cleaning procedures per the mfg recommendations. Final test; ensure chamber meets set temp w/o any errors.
https://www.ebiotrack.com/workorder.php?wo=68823
Jul 30, 2026 5:12pm
@Rhea Berry Has the ASC followed up with the customer?
Case #00532631 – Quote needed
Status: Closed | Priority: Standard
Q-00030468
Follow Up:
Inspection #: 30137
Asset ID: 13271749
Model: Summit - CT-66L-BI
Notes: Unit temperature verified within ±1 °F and electrical safety test passed. Freezer compartment shows heavy ice/frost buildup, which may indicate a malfunction in the automatic defrost system or
💬Case Comment
Internal Oct 7, 2025 10:41am
chattered Derek VT cc Joe Service/Repair Refrigeration/Freezers ? cc Ashley
💬Case Comment
Internal Oct 3, 2025 8:58am
Added to 00532610
Timeline
📞
Case Linked Oct 2, 8:55 PM
Case Number:00532631
Subject:Quote needed
Status:Closed
⚠️5.4 business days
📋
▶
2
Work Order Created Oct 9, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Status: Assigned Oct 13, 2:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
🚨174.0 business days
📅
Status: Ready for Scheduling by Rhonnie ReevesJun 25, 11:03 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:254d 20h
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)