From: Sarah.Mantell@SOSBONES.COM
To: ksmith@emsar.com
Good Afternoon Kourtney,
Yes-December 3rd will work out fine.
Thank you,
Sarah M. Mantell, RN
Primary Nurse to Seth S. Greenky, MD
RN Site Supervisor
Syracuse Orthopedic Specialists, PC
5801 East Taft Rd.
North Syracuse, NY 13212
Ph:315.418.4140/Fax:315.928.7797
www.sosbones.com <http://www.sosbones.com>
sarah.mantell@sosbones.com <mailto:sarah.mantell@sosbones.com>
_______________________________
To: sarah.mantell@sosbones.com
CC:
BCC:
Attachment: --none--
Subject: SYRACUSE ORTHOPEDICS E TAFT RD -- EMSAR Inspection -- WO-01308623
Body:
Hi Sarah,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SYRACUSE ORTHOPEDICS E TAFT RD located at 5801 E Taft Road?
If not, would you have the contact information of the person I need to speak with?
If you are the correct perso
📅
WO-01308623 - Calibration - N. SYRACUSE - SYRACUSE ORTHOPEDICS E TAFT RD
Dec 3, 2025 8:00am – 9:00am
Work Order: WO-01308623
Account: SYRACUSE ORTHOPEDIC SPECIALIST
Customer Case Number:
Location: SYRACUSE ORTHOPEDICS E TAFT RD
Address: 5801 E TAFT ROAD, N. SYRACUSE, NY 13057
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Mantell
Contact Phone: 3154184142
Contact Email: sarah.mantell@sosb
Timeline
📞
Case Linked Oct 9, 8:39 AM
Case Number:00534185
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 9, 2:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Oct 20, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 21h
🗓️
▶
2
Status: Scheduled Oct 20, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-03T13:00:00.000+0000
🚨33.0 business days
⏱️
▶
2
2x Labor Added Dec 3, 7:29 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Scheduled
To:Tech On Site
Duration in Previous:43d 16h
⏱️
▶
2
Labor Added Dec 3, 8:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:58m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 5, 2:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️5.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-248397
Bottlenecks
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)