Model: Burdick - ELI 280
Model Type: EKG
Custom Field:
Notes: Intermitant lead and sample issues.
Asset ID: 6135523
Site: Oak Street Health - Oak Street - State Street
Department:Depreciation Start Date:Physical Location: NURSE STATIONDepreciation Term: yrsSerial #: 121370002186
Shipping repair to Site:
Burdick - ELI 280
Asset ID: 13095049
S/N: 12226001152
Shipment Tracking Number - 1Z01E3E70390875693
- Delivered - 10/16/2025
RMA Tracking Number - 1Z01E3E79093728307
____________________________________________
Site Reached out to get Box and return Label to ship in the broken device _
24 x 18 x 12" Corrugated Boxes
Outbound 1Z01E3E70295349512
- Delivered - 11/28/2025
Return - 1Z01E3E79090471956
______________________________________________
Site Reached out to get Box and return Label to ship in the broken device _
20 x 20 x 14" Corrugated Boxes
Outbound - 1Z01E3E70394035333
- Estimated Delivery: 4/1/2026
Return - 1Z01E3E79091707940
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Hot swap requested -
⚠️Problem Description
Intermitant lead and sample issues.
Burdick - ELI 280
Asset ID: 6135523
Serial #: 121370002186
https://www.ebiotrack.com/workorder.php?wo=68843
📄Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
To: christina.walling@oakstreethealth.com; dara.simmons2@oakstreethealth.com
CC: ciarra.letchworth@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00093549_3-30-2026 3-22 PM.pdf, ShippingLabel_0001_1Z01E3E79091707940.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308654
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of
To: christina.walling@oakstreethealth.com; dara.simmons2@oakstreethealth.com
CC: karen.wnek@oakstreethealth.com; inventorymanagement@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308654
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the proc
To: dara.simmons2@oakstreethealth.com; christina.walling@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79090471956.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308654
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previo
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01308654
Completed Nov 20, 2025
To: christina.walling@oakstreethealth.com; dara.simmons2@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01308654
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in th
📋
Inbound from +16183188809
Completed Nov 17, 2025
Transferred to Depot Ryan.
📋
Inbound from +16183188809
Completed Nov 17, 2025
customer not sure why she keeps getting emails about this wo, she said tech took the equipment and parts
To: dara.simmons2@oakstreethealth.com
CC: karen.wnek@oakstreethealth.com; rick.dillinger@oakstreethealth.com; angela.little@oakstreethealth.com
BCC:
Attachment: Part_Order_Shipment_Ticket_00083280_10-14-2025 9-45 AM.pdf, ShippingLabel_0001_1Z01E3E70390875693.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308654
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return o
To: dara.simmons2@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00083280_10-14-2025 9-45 AM.pdf, ShippingLabel_0001_1Z01E3E70390875693.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308654
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless a
Case #00534421 – EKG Swap out
Status: Closed | Priority: High
Model: Burdick - ELI 280
Model Type: EKG
Custom Field:
Notes: Intermitant lead and sample issues.
Asset ID: 6135523
Site: Oak Street Health - Oak Street - State Street
Department:Depreciation Start Date:Physical Location: NURSE STATIONDepreciation Term: yrsSerial #: 121370002186
💬Case Comment
Internal Oct 9, 2025 4:11pm
Here's the notes of your call with Virtual Tech HCP - PINCKNEYVILL IL (618) 318-8809 on Thursday, October 09, 2025 at 3:00 PM:
The conversation focused on troubleshooting an EKG machine issue and arranging for a replacement unit to be sent to the caller. The outcome was the creation of a work order for a swap out of the faulty machine.
Recap
The caller, identified as Daryl from Oak Street Health, reported issues with their EKG machine, specifically that leads 1 and 3 were malfunctioning
Timeline
📞
▶
4
Case Linked Oct 9, 4:06 PM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order:WO-01308654
Type:SWAPOUT
Priority:PC
📦
Parts Requested
Order:00083280
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⏳3.0 business days
📦
▶
3
Parts Requested Oct 14, 2:22 PM
Parts Requested → 3x Parts Added → Status: Reschedule