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← WO Overview

WO-01308786 ↗ ServiceMax

EXPRESS MEDICAL TRANSPORTATION INC • Preventive Maintenance • PSM

📍 Express Medical Transportation Inc. — 1005 SE Browning Street, Lees Summit MO, 64081

Oct 10, 2025 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (108 biz days late)
Active: 123 biz days
🕐 Clock stopped: Canceled (Apr 13, 2026)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 20, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 20 → Oct 28, 2025
6 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 13 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Oct 30 → Jan 7, 2026
44 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 57 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 29, 2026
15 business days (counted)
Running total: 72 of ? biz days used
51d
▶ Clock Running
Status: On Hold
Jan 29 → Apr 13, 2026
51 business days (counted)
Running total: 123 of ? biz days used
Created: Oct 10, 2025 Canceled: Apr 13, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 0
Oct 10 → Oct 20 Assigned ▶ Running 5 5
Oct 20 → Oct 20 Scheduled ▶ Running 0 5
Oct 20 → Oct 20 Tech On Site ▶ Running 0 5
Oct 20 → Oct 28 Tech Off Site ▶ Running 6 11
Oct 28 → Oct 30 Reschedule ▶ Running 2 13
Oct 30 → Jan 7 Assigned ▶ Running 44 57
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 57
Jan 7 → Jan 29 Assigned ▶ Running 15 72
Jan 29 → Apr 13 On Hold ▶ Running 51 123
Dispatch 0.0d
Holding 50.9d (excluded)
Coordinators 69.3d
Field Work 6.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
50.9 days
Coordinators
69.3 days
Over SLA
Field Work
6.6 days
Over SLA
Created: Oct 10, 2025 Due: Jan 9, 2026 Completed: Apr 13, 2026 (93 days late)
📅
123.7 days Total Age
⏱️
50.9d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
69.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00534544
eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment PM Q-00030488 PMs https://www.ebiotrack.com/inspection.php?iid=30632
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amy Green
Owner
Leona Coonrod
Created
Oct 10, 2025
Work Orders from this Case (1)
WO-01308786 (current) Canceled
Preventive Maintenance • Thomas J Langenberg Jr
Created: Oct 10, 2025
Behind Schedule - Needs Attention
Canceled • 309 days old
🚨
Primary Delay 50.9 days stuck in "On Hold"
⏱️
Total Delay 69.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
66.2d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
6.1d / 2.0d SLA
Reschedule
2.4d / 2.0d SLA
On Hold
50.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8 KKelch called Amy to schedule for 1/9 between 2:30 and 3:30 pm. Left info. Call logged on WO-01308786

1/7 NatoshaB - 01308790 has been cancelled due to OBS part(s). Scheduling should resume on WO-01310769 & WO-01308786. Updated both to RFS & email to Amy is scheduled to send 1/8 @8:30 AM ET. ASC is copied.


1/5 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/29 KKelch still waiting on parts to ship on WO-01308790 prior to scheduling

12/18 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/17/2025 LHill- still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling


12/15 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/11 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/10 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/8 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/4 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

12/1 KKelch still waiting on parts to ship on WO-01308789 and WO-01308790 prior to scheduling

11/10 KKelch-waiting for parts to ship on WO-01308789 and WO-01308790 prior to scheduling

11/3 KKelch-waiting on parts to ship for WO-01308789 and WO-01308790 prior to scheduling

10/30 KKelch- waiting on parts to ship for WO-01308789 and WO-01308790 prior to scheduling

10/29/2025 LHill-Called 816-582-3456 for Amy Green. LM with receptionist to give to Amy to call us back.


10/28/25 RCook- Spoke with Blake Ward states that he was unable to get to this WO on 10/20/25. Placing WO in reschedule status. Will need to be rescheduled with customer.


10/24/25 CDempsey- contacted Blake about this past scheduled wo. He is on PTO.

10/23/25 CDempsey- Contacted tech about past scheduled wo. He is on PTO.

⚠️ Problem Description
Inspection: Annual Equipment PM Q-00030488 PMs https://www.ebiotrack.com/inspection.php?iid=30632

Timeline

📞
Case Linked Oct 10, 9:56 AM
Case Number: 00534544
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 10, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 10, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
⚠️ 6.0 business days
👷
3 Technician Assigned Oct 20, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-20T17:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 10d 0h
🔧
Status: Tech On Site by Blake Ward Oct 20, 3:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 15m
🚗
Status: Tech Off Site by Blake Ward Oct 20, 7:18 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 10m
⚠️ 6.6 business days
🔄
Status: Reschedule by Rhea Berry Oct 28, 5:03 PM
From: Tech Off Site
To: Reschedule
Duration in Previous: 7d 21h
2.9 business days
👷
2 Technician Assigned Oct 30, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 1d 17h
🚨 45.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Jan 7, 4:20 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 69d 7h
👷
2 Technician Assigned Jan 7, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
🚨 15.9 business days
⏸️
Status: On Hold by Kathryn Coombs Jan 29, 4:55 PM
From: Assigned
To: On Hold
Duration in Previous: 21d 23h
🚨 50.9 business days
🚫
Status: Canceled by Stephanie Ramen Apr 13, 1:20 AM
From: On Hold
To: Canceled
Duration in Previous: 73d 7h

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Tech Off Site
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 15.2 business days (threshold: 4.0 business hours)
Exceeded by 14.7 business days

🔗 Related Artifacts

📞
Case 00534544
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Thomas J Langenberg Jr
Scheduled
N/A
Created
Oct 10, 10:22 AM
Invoice #
N/A

Details