Q-00030529
Failed inspection. Low speedrill hose is cracked and needs to be replaced.Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. (The large grey hose)
Follow up needed to replace the following
1 low speed tubing, 114-125
11/18 KWeiss, Customer called, after receiving part, and is going to try to install themselves. Will call back if tech is needed.
10/30 KHardison, Customer called for an update on parts. I saw no tracking or notes regarding shipping. I chattered Keith and Kirsten for an update.
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00030529
Failed inspection. Low speedrill hose is cracked and needs to be replaced.Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. (The large grey hose)
Follow up needed to replace the following
1 low speed tubing, 114-125
https://www.ebiotrack.com/omnicor/workorder.php?wo=6977
📧
Email: Your Order Has Been Fulfilled.
Completed Feb 16, 2026
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01308820 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z9485420362054703]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
800-5
📞
Call
Completed Nov 18, 2025
Customer called, after receiving part for w/o 1308820, asking if they would be able to install the tubing themselves. Let customer know they were able to try and if they had any problems they could call and have a tech come out. Customer asked about the billing for labor and travel. Let customer know they could talk to accounts receivable dept. if they are able to replace the hose.
📋
Inbound from +16077231708
Completed Nov 18, 2025
spoke with Alex, she received the parts
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13760Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13760Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13760Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
📋
Inbound from +16077487489
Completed Oct 30, 2025
Customer called for an update on parts. I saw no tracking or notes regarding shipping. I chattered Keith and Kirsten for an update.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13209Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13209Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: vmcbac@mypm.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308820Location: Veterinary Medical Center & Binghamton Animal ClinicAddress: 373 Hooper Road Endwell, NY 13209Device: Problem Description: Q-00030529
Failed inspection. Low speedrill hose
Oct 30, 2025 11:58am
@Keith Fricke @Kirsten Walls This customer called and would like to get an update on the shipping for the parts.
Nov 18, 2025 2:53pm
@Kimberly Hardison Customer called, after receiving part, and is going to try to install themselves. Will call back if tech is needed.
Case #00533115 – L2 review
Status: Closed | Priority: Standard
Q-00030529
Failed inspection. Low speedrill hose is cracked and needs to be replaced.Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. (The large grey hose)
Follow up needed to replace the following
1 low speed tubing, 114-125
💬Case Comment
Internal Oct 8, 2025 7:52am
emailed orders for part set up
Timeline
📞
Case Linked Oct 6, 10:02 AM
Case Number:00533115
Subject:L2 review
Status:Closed
⚠️5.0 business days
📋
▶
4
Work Order Created Oct 10, 12:05 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
Parts Requested
Order:00083323
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
🚨28.0 business days
👷
▶
2
Technician Assigned Nov 18, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Awaiting Parts
To:Assigned
Duration in Previous:39d 4h
🚨43.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 2:31 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:57d 23h
🚨23.0 business days
🔩
▶
2
2x Parts Added Feb 16, 5:13 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From:Awaiting Parts
To:Closed
Duration in Previous:32d 2h
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Feb 19, 11:42 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254350
Bottlenecks
Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 42.5 business days (threshold: 4.0 business hours)
Exceeded by 42.0 business days
Awaiting Parts
Duration: 22.6 business days (threshold: 3.0 business days)
Exceeded by 19.6 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)