URGENT NEEDS TO SHIP TODAY Fw: Mail me the main board
Closed
URGENT NEEDS TO SHIP TODAY Mail me the main board
Please create a work order so that this can ship today for Eyecheq.
Please dispatch the work order to me.
For this location:
Jordan Duggan
5428 Merion Station Drive
Apex, NC 27539
Respectfully,
Jacob Jones
Equipment Repair Tech II
in the box of items that Peter sent to EMSAR is a modified main PCB. It has been modified to support an on/off button. I need to validate the hardware and update the software to support the on/off button. Please find the new modified PCB and mail it to me at:
1.16.26 hshaw - chat KFrickle to clarify part is billable.
BC 10/13: Jordan requested that the new PCB be sent to him. This will not need a return label.
🔧Work Performed
Shipped PCB to:
Jordan Duggan
5428 Merion Station Drive
Apex, NC 27539
⚠️Problem Description
URGENT NEEDS TO SHIP TODAY Mail me the main board
Please create a work order so that this can ship today for Eyecheq.
Please dispatch the work order to me.
For this location:
Jordan Duggan
5428 Merion Station Drive
Apex, NC 27539
Respectfully,
Jacob Jones
Equipment Repair Tech II
in the box of items that Peter sent to EMSAR is a modified main PCB. It has been modified to support an on/off button. I need to validate the hardware and update the software to support the on/off button. Please find the new modified PCB and mail it to me at:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 11, 2025
To: jordan@eyecheq.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308877Location: Jordan DugganAddress: 5428 Merion Station Drive Apex, NC 27539Device: Problem Description: URGENT NEEDS TO SHIP TODAY Mail me the main board
Please create a work order so
Jan 16, 2026 5:41pm
@Keith Fricke please advise if PCB was our inventory. What is the pricing please? Thank you
Timeline
📞
Case Linked Oct 10, 2:34 PM
Case Number:00534684
Subject:URGENT NEEDS TO SHIP TODAY Fw: Mail me the main board
Status:Closed
📋
▶
2
Work Order Created Oct 10, 2:57 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Shelby Robinson
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
Status: Awaiting Parts by Shelby RobinsonOct 10, 3:11 PM
From:L2 Screening
To:Awaiting Parts
Duration in Previous:14m
⏳2.0 business days
📦
▶
4
Parts Requested Oct 13, 8:23 AM
Parts Requested → Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Status: Ready for Scheduling by Brendan Chaney
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 17h
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For:2025-10-13T16:00:00.000+0000
🗓️
Status: Scheduled by Brendan Chaney
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1m
🔩
2x Parts Added Oct 13, 3:38 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨46.0 business days
⏸️
Status: On Hold by Fabiola MorenoDec 15, 5:00 PM
From:Scheduled, On Hold
To:On Hold, Reschedule
Duration in Previous:63d 9h, 0m
🚨23.9 business days
📦
▶
2
Status: Awaiting Parts Jan 15, 2:06 PM
Status: Awaiting Parts → Status: Closed
🏁
Status: Closed by Rhonnie Reeves
From:Awaiting Parts
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
▶
4
Status: Ready to Bill Jan 19, 1:06 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251636
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Reschedule
Duration: 23.2 business days (threshold: 2.0 business days)
Exceeded by 21.2 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)